Support Services Assistant (11112))

Montana Department Of Public Health And Human Services

The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Disability Employment and Transitions Division.

Our mission at DPHHS is to improve and protect the health, well-being, and self-reliance of all Montanans throughout every stage of their life. By joining our team, you will have the opportunity to perform meaningful work in public service to our state and its residents. Whether you are joining the workforce or have several years of experience, DPHHS has the opportunity for you!

This position provides specialized technical support for the Social Security Administration (SSA) Disability program for Disability Determination Services (DDS). The primary responsibility is to coordinate scheduling of Consultative Examination (CE) appointments and specialized testing for disability applicants. Responsibilities include properly receipting medical records and invoices in paper and electronic correspondence into an electronic claims processing system; evaluating medical record and fee scheduling CE-related charges; and providing administrative assistance to Support Operations.

This position may be eligible for partial telework within the state of Montana. Specific conditions will be provided by the supervisor and must adhere to state policy.

What we can offer you

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. Visit the Health Care and Benefits Division for more information.

What you can offer us

• Ability to communicate both orally and in writing.
• Ability to provide effective and professional customer service.
• Ability to maintain a consistent work schedule and demonstrate good attendance.
• Ability to participate as part of a team and work well with others.
• Ability to make independent decisions and handle daily challenges effectively.
• Ability to operate a personal computer and general office equipment as necessary to complete essential functions, including using multiple computer programs at one time.
• Meet minimum qualifications:
  • High school diploma or equivalent.
  • Three years of job-related work experience such as appointment scheduling, medical records, or related areas.
  • Experience working with electronic records and medical terminology preferred.
  • Other combinations of related education and experience may be evaluated on a case-by-case basis.

For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact Sarina Crews.

How to Apply

Submit the following required documents with your application on the State of Montana Careers website. When submitting the required documents, you must check the "relevant document" box to ensure your attachments are uploading correctly to the specific application for this position.

• Resume
• Cover Letter
• References
• Supplemental Question(s):
  • Please describe your experience working with individuals with disabilities.

To be considered for any DPHHS position, applicants must complete and submit their application online, and upload any required documents. Successful applicant(s) are required to successfully pass all DPHHS specific background check(s) relevant to each position. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

This position is open until filled with frequent screening of applicants.