Front Desk Agent
Hay Creek Hotels
Job Description
Job Description
Front Desk Agent
The Greystone Inn, a charming getaway nestled in the heart of Lake Toxaway, NC, is seeking a warm, professional, and detail-oriented Front Desk Agent to serve as the first point of contact for our guests. This role is essential in delivering a refined, personalized hospitality experience that reflects the elegance and charm of our lakeside property.
The Greystone Inn is a historic lakeside resort located in the scenic Blue Ridge Mountains of North Carolina. Known for its exceptional hospitality, natural beauty, and personalized guest service, the inn offers a unique work environment where you will gain valuable hospitality experience while enjoying the outdoors and the charm of a small mountain community.
Key Responsibilities:
- Greet guests with a welcoming and professional demeanor upon arrival and departure
- Manage check-in and check-out processes efficiently and accurately
- Handle reservations, cancellations, and room assignments using the property management system
- Respond to guest inquiries regarding accommodations, dining, amenities, and local attractions
- Coordinate with housekeeping and maintenance to ensure rooms meet quality standards
- Address guest concerns promptly and escalate issues when necessary
- Maintain accurate records of guest accounts, billing, and transactions
- Uphold the inn's standards of luxury service and confidentiality
Qualifications:
- Previous experience in hospitality, front desk, or customer service preferred
- Strong communication and interpersonal skills
- Professional appearance and demeanor
- Ability to multitask in a fast-paced environment
- Proficiency with hotel management software and basic computer systems
- Flexible schedule, including evenings, weekends, and holidays
Preferred Attributes:
- Passion for hospitality and guest service
- Knowledge of the Lake Toxaway area and local attractions
- Experience in boutique or luxury hotel environments
Vacancy posted a month ago
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