Membership Sales Associate

Job Description

Job Description

MUST BE A DOG LOVER- THEY ARE OUR DAILY CUSTOMERS!!

• Bonus based on performance.
• Flexible schedule.
• Training & development.

Perks and Benefits:

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options.
• Competitive hourly base pay, plus tips; sales bonuses.
• Merit-based pay increases.
• Complimentary service membership.

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!).
• Customer service experience (retail, restaurant).
• Computer/ Technology proficiency.
• A passion for dogs and dog health & wellness!
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education.
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales.
• Develop membership leads; Follow up with potential members.
• Answer phone calls, schedule customer appointments, manage customer profiles and records.
• Manage cash drawer – responsible for daily cash handling.
• Manage customer expectations; Resolve customer concerns; Retain memberships.
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable.
• Perform other tasks and duties as assigned by the Scenter Manager.

Skills and Abilities:

• Confidence in selling services and products.
• Ability to connect with customers (both canine and human!) and provide outstanding customer service.
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services.
• Effective communication with team members and dog parents (in person and on the phone).
• Independently solve problems using Scenthound values and culture as a guide.
• Attention to detail.
• Time-management; Scheduling appointments efficiently.
• Accountability; hold oneself and others to Scenthound standards.