Field Support Analyst

Description: Overview of Work Environment: Supporting corporate office, work independently, but will have virtual team of support as well

Duration: 4 months - possible extension/ Potential to Convert to FTE
Location: TX-Houston-2800 Post Oak Blvd

Bill Rate - ***/hr***


Background Screen: *** Standard (No Drug Test)
Hours: Monday-Friday: 8am -5pm (EST)

Interview Process:
1st round technical interview - phone
2nd round culture interview with HM - teams
3rd round with office leadership - onsite

Job Description:
Resource's typical working day:

General desk top support
Hardware/software support
Desktop support helping a wide range of end users
Responding to tickets
Maintaining office technology
Front facing customer service
Level 1 & Level 2 software support enterprise level
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management

Must Have Skills:
Good technical skills, Good customer service
Nice to have skills:
Banking or law firm support work,
Experience with Apple iOS
Adobe Acrobat

Years of Experience: 5+ years

Education:
Bachelor's degree preferred, if no degree, they will need 5 years extra experience

Software skills:
MS Intune, Ticketing Systems, MS Office Suite

Custom Fields:
Name: Is this opportunity convert to Perm or Potential Convert to Perm?
Value: None

Name: What would be the potential convert to perm salary (if applicable)?
Value: None

Name: Will this Resource be working Remote?
Value: Not Remote