Client Success Associate

Job Description

Job Description

Client Success Associate

Richardson, TX • In-Office • Full-Time

COMMUNICATE. SUPPORT. SOLVE.

Are you hungry for success ?

DebtBlue is growing, and we're looking for Client Success Associates that know how to build relationships, communicate with confidence, solve problems, and make customers feel like they're genuinely taken care of. If you are a people person who thrives in a fast-paced environment while building meaningful relationships with clients - we want to meet you.

Duties & Responsibilities

• Communicate a thorough understanding of company products and consumer debt relief options with a consultative tone.
• Handle a high-volume of client interactions while maintaining professionalism and urgency.
• Professionally handle incoming client requests, collaborating with Senior Client Success Representatives and Supervisors as needed to resolve client issues immediately.
• Utilize the CRM system to assign, complete, and notate tasks with accurate and complete information.
• Have an empathetic and client-first mindset in all interactions.

Qualifications

Debt settlement experience not required - we will train the right person.

• Effective communication skills (verbal and written)
• Has the ability to listen, understand a problem, and provide a solution.
• Proficiency in Microsoft Office

Educational Requirements

• High school diploma or GED preferred

Compensation & Incentives

• Hourly pay - $16.00 - $17.00 + Commission

Benefits

• Medical (PPO), dental, and vision coverage is available
• Group term life, AD&D, and long-term disability (LTD) insurance is available
• Virtual doctor and Employee Assistance Program (EAP) benefits are available
• Voluntary life and short-term disability (STD) insurance is available
• 401(k) retirement plan
• Paid time off (PTO)

Work Environment

This is an in-office, high-energy call floor in Richardson, TX - not remote. Expect a fast-paced, metrics-driven floor with daily call volume targets, live coaching, and a culture that rewards direct results over tenure.

DebtBlue, LLC is an Equal Opportunity Employer. DebtBlue considers applicants for all positions without discrimination on the basis of race, color, religion, sex, national origin, genetic information (GINA), age, disability, marital status, or veteran status, or any other legally protected status. No question on this application is used for the purpose of limiting or excluding any applicant's consideration for employment on any basis prohibited by local, state, or federal law.