Desktop Support Technician

About the Role NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, Leidos will deliver the core backbone of the Navy–Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. The role is a Mid‑level Desktop Support Technician supporting a government site in Andrews AFB, MD, and is a key member of the Field Services team. Responsibilities Manage the resolution of customer tickets according to established Service Level Requirements (SLRs). Ensure proper ticket handling and adherence to guidelines. Properly troubleshoot and resolve user computer issues, including hardware and software concerns. Complete customer–related tasks within the set timeline. Troubleshoot and resolve local and networked multi‑function devices, printers, and other hardware components. Assist other technicians in resolving complex issues. Qualifications U.S. Citizen with a DoD Secret Clearance. High school diploma with 4+ years of relevant experience; additional education or certifications may be considered. Valid DoD 8570 IAT Level II: Security+ or higher certification. Demonstrated expertise in IT Enterprise Operations. Experience with Microsoft Windows 11. Experience with HP Service Manager, Remedy, or similar service/help desk ticketing software. Basic network troubleshooting skills. Excellent customer service skills. Excellent oral and written communication skills. Nice to Have Organized and detail‑oriented. Strong leadership and self‑motivation. Strong collaboration, prioritization, and adaptability. Independent decision making and analytical thinking. Ability to communicate effectively at all organizational levels. Pay Range: $35.00 - $38.00 hourly rate. Commitment to Non-Discrimination: All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr