Executive Housekeeper

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.

Job Title : Executive Housekeeper

Location : Property

Department : Rooms

Property, if applicable : Property Specific

FLSA : Exempt

Direct Supervisor : General Manager / Director of Rooms

Job Overview

The Executive Housekeeper is responsible for leading and managing all housekeeping operations to ensure guest rooms, public areas, and back-of-house spaces consistently meet the highest standards of cleanliness, safety, and presentation. This role oversees staffing, training, scheduling, quality control, inventory management, and guest satisfaction while ensuring alignment with brand standards and operational goals.

This position operates in a fast-paced hotel environment requiring active leadership presence throughout all housekeeping areas, including guest floors, service corridors, and back-of-house spaces. The role involves frequent walking, inspections, and direct engagement with housekeeping teams. Flexibility is required, including weekends and holidays based on operational needs. Success in this role requires strong leadership, attention to detail, and the ability to maintain high cleanliness standards while managing a large, dynamic team in a hospitality environment.

Job Responsibilities

Daily Operations

• Oversee cleaning of guest rooms, suites, public areas, and staff areas.
• Ensure rooms are prepared and released on time for guest check-in.
• Conduct routine inspections to ensure cleanliness and quality standards are met.
• Ensure all team members are trained on and consistently adhere to brand standards.

Staff Supervision & Development

• Recruit, train, and supervise housekeeping staff, including room attendants, housepersons, and supervisors.
• Create work schedules and assign daily duties to ensure operational coverage.
• Monitor productivity and provide coaching, feedback, and performance management.
• Support employee development and maintain a strong service culture.

Quality & Standards Management

• Maintain cleanliness and presentation standards in line with brand expectations.
• Ensure proper use of cleaning equipment, supplies, and procedures.
• Identify deficiencies and implement corrective actions promptly.
• Continuously improve housekeeping standards and operational efficiency.

Inventory & Cost Control

• Manage linen inventory, uniforms, and cleaning supplies.
• Coordinate with vendors and purchasing to maintain proper stock levels.
• Monitor departmental expenses and minimize waste.
• Support cost control initiatives without compromising quality.

Guest Service

• Respond to guest requests and housekeeping-related concerns promptly and professionally.
• Coordinate with front office and maintenance teams to resolve room issues.
• Ensure VIP setups, special requests, and amenities are completed accurately.
• Maintain a strong focus on guest satisfaction and service recovery.

Safety & Compliance

• Enforce health, safety, and sanitation regulations across the department.
• Train staff on proper chemical handling and equipment use.
• Ensure compliance with hotel policies and local regulations.
• Promote a safe and organized working environment.

Job Requirements

Education: High school diploma or equivalent required; hospitality degree preferred.

Experience: 3–7 years of housekeeping experience required, including supervisory or management experience in a hotel or resort environment.

Travel required: No travel required; position is fully property-based.

Physical Requirements

• Frequent walking and standing throughout hotel property.
• Occasional lifting/carrying up to 25–50 lbs.
• Ability to work in a physically active, fast-paced environment.
• Regular movement through guest rooms, hallways, and service areas.

Skills and Abilities:

• Strong leadership and team management skills.
• High attention to detail and cleanliness standards.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and guest service orientation.
• Excellent communication and interpersonal skills.
• Knowledge of hotel housekeeping operations and safety standards.
• Basic computer skills, including PMS or housekeeping systems.
• Ability to lead, coach, and develop large teams.

Certifications

None required (hospitality or safety certifications preferred).

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.

We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.