Product Administrator

Delivers administrative support to internal associates and external clients for Mike Albert’s partnered products—solutions facilitated through our strategic third-party service providers. RESPONSIBILITIES Stays current on fleet industry product offerings. Primary resource for partner product service-related inquiries. Receives and addresses questions from associates related to products. Provide excellent customer service to clients, associates, and vendors. Maintains monthly Service Level Agreement targets. Gathers information necessary and complies reports as requested. Upon receipt of vendor supplied reports is responsible for maintaining and organizing reports in the Product Folder for internal associates access. Place orders for new telematics devices, harnesses, tolling devices, camera solutions and other product related items. Maintains third-party telematics database. Coordinates installation of product-related equipment with third party installers. Facilitates deactivation of terminated telematics devices, tolling transponders, and other ancillary product and service offerings. Responsible for reviewing device invoices and rebilling clients accordingly. REQUIREMENTS High School Degree or equivalent. Minimum of two years administrative work experience.Preference for experience in automotive industry. Demonstrated knowledge of computer and Microsoft Office software tools such as Word, Excel, and PowerPoint. Strong organizational, communication, interpersonal and customer service skills needed. Must be able to effectively communicate with a diverse set of internal and external clients. Must possess the skills necessary to effectively develop and maintain relationships with both internal and external clients, and vendors. Must have the ability to maintain professional composure in a dynamic work environment that often requires management/completion of multiple tasks. Ability to concentrate and pay attention to detail. Professional communication skills, written, verbal and digital required. #J-18808-Ljbffr