AS400 Production Support Engineer | Plano, TX

Hope you are doing good.

I am Pankaj Jain with SysMind Technologies , I've got an urgent requirement with my client across the USA.

Below is the job description, if you are looking for a new role please revert me with your updated resume or you can reach me.

Note: Contract Requirement

Position: AS400 Production Support Engineer

Location: Plano, TX

Duration: Long Term Contract

Job Description:

Seeking an experienced AS400 Production Support Engineer to provide operational support for business-critical applications. The role involves job monitoring, production incident resolution, job restarts, batch support, troubleshooting, and ensuring stable day-to-day operations while meeting SLA commitments.

Key Responsibilities:

• Monitor AS400 (IBM i) production environment, batch jobs, schedulers, and system health.
• Monitor, troubleshoot, restart, and recover failed batch jobs to meet SLA commitments.
• Resolve production incidents related to batch failures, application issues, infrastructure alerts, and system availability.
• Perform user account administration, password resets, access provisioning.
• Monitor alerts from Jobman, Logmon, IBM Navigator, and other operational tools.
• Execute daily, weekly, month-end, and year-end batch processing activities.
• Perform backup monitoring, recovery support, spool file management.
• Coordinate with application, infrastructure, and business teams for incident resolution and problem management.
• Execute runbooks, document fixes, perform root cause analysis, and recommend process improvements.
• Maintain knowledge articles and ensure compliance with ITIL Incident, Problem, and Change Management processes.

Required Skills

• Experience supporting IBM i (AS400) production environments.
• Knowledge of batch scheduling, job monitoring, job restarts, CL commands, DB2/400, message queues, and spool files.
• Experience with ITSM tools and production incident management.
• Strong troubleshooting, analytical, and communication skills
• 3+ years of experience in AS400 / IBM i production support.
• Strong knowledge of IBM i operating system and batch operations.
• Experience with job monitoring, job scheduling, and production support activities.
• Good understanding of CL commands, job logs, spool files, message queues, and work management.
• Knowledge of DB2/400 and SQL for basic troubleshooting.
• Experience with incidents, problem, and change management processes.
• Strong analytical and troubleshooting skills.
• Excellent communication and documentation skills.

Warm Regards,

Pankaj Jain | SYSMIND LLC

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