Field Technician Queens, NY

Field Technician

T-Mobile is searching for a motivated and skilled Field Technician in the New York Metropolitan area to join us in taking the next big leap forward! You should possess a balance of wireless industry exposure, coupled with the ability to be independent and cover a wide area of sites throughout the Queens, New York territory for this role. You will be a generalist, encompassing aspects of technical support, project management, and operational support while being a responsible teammate. We foster a collaborative, agile culture that encourages innovation, ownership, and teamwork - living the Un-carrier approach every day! This position is ideal for a well-rounded technician who thrives in a hands-on environment, enjoys troubleshooting complex issues, and is comfortable working independently in a fast-paced urban market in Queens, NY. The role requires foundational knowledge of network design, capacity planning, power systems (AC/DC), an understanding of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services along with the ability to apply that knowledge in real-world field scenarios to maintain and improve network performance and reliability.

Main responsibilities:

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts
• Manage smaller projects or project segments, delivering accurate status and progress updates as required
• Identify and recommend process improvements related to maintenance and repair activities to senior staff and management
• Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree OR combination of education and relevant experience deemed equivalent (Required)
• 2-4 years - Working experience in Field Operations and maintenance.
• 2-4 years - Wireless telecommunications or other related experience.

Knowledge, Skills and Abilities:

• Electronics (Required)
• Radio Access Network (RAN) Practical knowledge of RAN architecture, components, and operations, with the ability to support deployment, maintenance, and optimization activities. (Required)
• Wireless Backhaul Understanding of wireless backhaul technologies and configurations used to connect cell sites to the core network, including microwave and fiber-based solutions. (Required)
• 5G New Radio (NR) Demonstrated experience with, or the ability to learn, Radio Access Network (RAN) equipment and 5G NR standards as they apply to field operations. (Required)
• Base Station Working knowledge of base station equipment, installation, configuration, and maintenance as it relates to network performance and reliability. (Required)
• Continuous Development Candidates are expected to actively grow their skills through ongoing training, certifications, and hands-on experience in an ever-evolving telecommunications landscape. (Required)
• Disaster Recovery Planning Familiarity with disaster recovery protocols and the ability to complete contingency plans to restore network services with minimal disruption. (Required)
• Network Troubleshooting Ability to systematically identify, diagnose, and resolve network issues across a range of hardware and software systems in both planned and emergency scenarios. (Required)
• Project Management Ability to plan, coordinate, and complete field assignments efficiently, managing time, resources, and priorities to meet deadlines and service commitments. (Required)
• Technical Support Ability to provide hands-on technical assistance and field-level support to internal teams and partners, ensuring timely resolution of equipment and network issues. (Required)
• Attention To Detail (Required)
• Problem Solving / Troubleshooting - Solves problems using creativity and innovation. (Required)
• Computer Fluency Proficiency with Microsoft Office Suite and similar productivity tools. Includes an understanding of Internet Protocol and a willingness to incorporate AI-driven tools when preparing and triaging solutions for logical network components. (Required)
• Ability to use fiber test, line and antenna test equipment. (Preferred)
• Excellent verbal and written communication skills. (Preferred)
• Self-motivated; exhibits initiative in achieving company goals and objectives. (Preferred)
• Basic leadership skills and ability to prioritize and complete multiple tasks. (Preferred)
• Able to work both independently and in a team environment. (Preferred)
• Flexibility with ever-changing environments and priorities. (Preferred)
• Flexible hours are a must. Day and night work is part of the job, as well as being part of an on-call rotation for the market, which includes weekends and holidays. (Required)
• Ability to lift 50-70 pounds as well as being outside in the elements is an expected part of this role. (Required)

Licenses and Certifications:

• At least 21 years of age to operate a company assigned vehicle
• Legally authorized to work in the United States

Travel:

• Travel Required (Yes/No): Yes within the market

DOT Regulated:

• DOT Regulated Position (Yes/No): Yes
• Safety Sensitive Position (Yes/No): No

***This base pay range is the National Base Pay Range for this role - please click on the link in the 2nd paragraph below to find the range for the location(s) listed.***

Total Target Cash Earnings Opportunity: $62,142 - $112,089National Base Pay Range: $27.16 - $48.99

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.