Hotel Housekeeping Supervisor

Description

The Housekeeping Supervisor is responsible for overseeing and coordinating housekeeping operations in assigned areas and public spaces, ensuring all areas are properly stocked, cleaned, and maintained with the appropriate amenities in line with franchise and corporate standards. This role includes inspecting guest rooms to ensure quality standards are met, assisting room attendants when needed, and providing training and support to staff.

In addition, the Housekeeping Supervisor will act in place of the Housekeeping Manager when they are absent.

Work schedules will vary based on business needs and may include weekends and evenings. This job description is not intended to be a complete list of all duties and responsibilities. Responsibilities may be adjusted at any time, with or without prior notice.

Responsibilities

Essential Duties & Responsibilities:
• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
• Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
• Inspect staff's work performance within the assigned section on a daily basis to ensure that standards and productivity levels are being met and maintained.
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
• Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked with linen only.
• Ensure records of daily assignments are completed, signed off on, and turned into the Housekeeping Office on time.
• Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance.
• Maintain the key control system.
• Handle items for "Lost and Found" according to the standards.
• Ensure that associates are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other associates.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
• Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
• Report on the progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
• Monitor the cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or a related field is required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence, as well as dates and times.
• Ability to apply deductive skills to carry out instructions furnished in written, oral, or diagram form.
• Ability to problem solve with concrete variables in standardized situations.
• Previous supervisory responsibility preferred.