Director of Housekeeping

Director Of HousekeepingInn at Bay Harbor is a Boyne Resorts property nestled on the shoreline of Lake Michigan. It is a place and experience that is Exactly Like Nothing Else.Some perks of working full time year-round for Inn at Bay Harbor include:A free Golf Pass and Ski Pass for both you and your familyFree Adventure Center privileges at both The Highlands and Boyne MountainUp to 50% off at the various Boyne Resorts Restaurants30% off Spa treatments at the Inn at Bay Harbor and Boyne MountainFree Passes to Avalanche Bay Water Park at Boyne MountainDiscounts on Boyne Resorts lodging for Friends and FamilyTuition ReimbursementPTO and Paid Sick LeaveHealth/Dental/Vision InsuranceThe Director of Housekeeping is responsible for the overall cleanliness, appearance, and maintenance standards of guest rooms, public areas, and back-of-house spaces. This role leads the housekeeping department's staffing, budgeting, quality control, and vendor relationships to ensure consistently high-quality guest experience while managing labor and supply costs efficiently.ResponsibilitiesOperations & Quality ControlOversee daily cleaning operations for guest rooms, corridors, public areas, and back-of-houseEstablish and enforce cleanliness, sanitation, and safety standardsConduct regular room and property inspectionsManage lost and found proceduresCoordinate with Front Office and Maintenance/Engineering on room status, out-of-order rooms, and repair needsMaintain a documented PAR system and vendor ordering schedule (suppliers, order frequency, quantities, and points of contact) for linens, chemicals, and amenities, ensuring supply continuity independent of any one individualImplement a structured quality inspection program to catch cleanliness issues before they reach guests, using inspection and guest feedback data (Medallia, NPS, BSA) to drive measurable improvement in cleanliness scoresStaff ManagementRecruit, hire, train, and schedule housekeeping staffConduct performance evaluations and manage discipline/coaching as neededDevelop training programs for cleaning procedures, safety protocols, and guest service standardsManage labor costs through effective scheduling and productivity standards (e.g., rooms cleaned per shift); build schedules that align staffing to forecasted occupancy and room-turn volume by day of week, proactively minimizing overtime and escalating staffing gaps to the Director before overtime is incurredDevelop and maintain documented onboarding and training plans for new and seasonal staff so team members are set up for success from day oneConduct and document regular coaching conversations; actively develop supervisors and senior staff to build a leadership pipeline within the departmentBudget & InventoryDevelop and manage the department's operating budgetReview and update the departmental budget tracker on a weekly basis (not solely at month-end), monitoring spend by category and confirming remaining budget availability before submitting purchase requestsProactively flag any anticipated budget overages to the Director of Lodging in advance, rather than after the factForecast and control costs for labor, linens, cleaning supplies, and equipmentManage inventory of linens, amenities, cleaning chemicals, and equipment, including establishing and maintaining a PAR system and inventory process for each categoryNegotiate with vendors and suppliers for contracts and pricingAdministrationMaintain compliance with health, safety (OSHA), and labor regulationsTrack and report departmental KPIs (labor cost %, guest satisfaction scores, inspection scores); set measurable monthly goals for cleanliness and guest satisfaction feedback (NPS, BSA, Medallia) and address recurring feedback themes with targeted action plansMaintain current, accessible documentation of vendor relationships, ordering procedures, PAR levels, and standard operating processes so departmental operations continue smoothly through any staffing transitionManage chemical handling and safety data sheet (SDS) complianceCollaborate with other department heads on renovations, capital projects, and property-wide initiativesQualificationsEducation & ExperienceBachelor's degree in Hospitality Management or related field preferred (or equivalent experience)5+ years of progressive housekeeping experience, including 2-3+ years in a supervisory/management roleExperience with property management systems (PMS) such as Opera, and housekeeping softwareSkills & CompetenciesStrong leadership and staff development skillsBudget management and cost control experienceExcellent organizational and time-management abilitiesBilingual ability (often valuable given diverse housekeeping workforces)Knowledge of cleaning chemicals, equipment, and safety protocolsStrong communication skills across departments and with ownership/corporatePhysical RequirementsAbility to walk/stand for extended periods, climb stairs, and occasionally lift up to 25-50 lbsFlexible schedule including weekends, holidays, and varying shifts