Business Support Specialist

Business Support Specialist

Corporate Office - Rapid City, SD 57702

Overview

Category Banking

Description

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At BHFCU, we're committed to improving the lives of our members every day, and we look for people who share that passion. Don't have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose: Support position responsible for processing and preparing loan documents for business purpose loans. Provide assistance to the Business Lending staff. Perform quality control activities. Provide assistance with Credit Union business products and services to members when required.

Essential Duties/Responsibilities

1. Process and disburse business purpose loans and related requests, as directed.
2. Maintain business purpose loan files according to BHFCU policies and procedures by ensuring the proper documents are obtained, documents are accurately completed, and loan information is processed into computer system.
3. Ensure security interests in collateral are properly recorded.
4. Maintain the Business Loan Department Tracking Report to ensure necessary items are obtained and updated.
5. Audit business loan files to ensure that proper procedure is being followed and loans are being properly reported as Member Business Loans.
6. Monitor and service business loan files.
7. Prepare loan documents.
8. Close loans and cross sell.

Other Duties/Responsibilities

1. Ensure the confidentiality and security of loans being processed.
2. Release liens on titles and other collateral as requested per state requirements and credit union policies.
3. Perform loan payouts and other PFA back-up duties as requested.
4. Perform other duties as may be assigned by the Credit Administration Manager.

Job Knowledge

1. Working knowledge of the credit union's products and services.
2. Working knowledge of organization's policies/procedures and credit union's service philosophy.
3. Working knowledge of safety and security programs for false alarms, robberies, bomb threats and extortion.
4. Working knowledge of credit union's in-house computer system / Internet.
5. Working knowledge of state and federal business lending regulations.

Job Qualifications (Skills)

Black Hills FCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.

1. Vision: A sighted person to effectively review documents.
2. Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
3. Manual Dexterity: Ability to perform necessary computer-related input.
4. Physical Mobility: Limited mobility required. Requires the ability to work flexible hours.

Job Qualifications (Ability)

1. Ability to understand and follow complex written and oral instructions.
2. Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.
3. Ability to express oneself, clearly and concisely, both orally and in writing.
4. Ability to prepare and maintain confidential records and reports.
5. Ability to gather, assemble, correlate, and analyze facts and develop solutions.
6. Ability to produce a high volume of work in a timely manner that is accurate, complete, and of high quality.
7. Ability to assess the needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible. Ability to handle daily routine with moderate freedom to interpret and act upon various situations.
8. Ability to present a professional and personable personality that communicates to members and visitors that the credit union is a professional financial institution.

Job Qualifications (Education/Experience)

Job requires a high school level of language, math and reasoning skills. One to two years' experience in a related field with equal responsibilities is acceptable. Formal training should be supplemented with continuing education.

Working Conditions

Material and Equipment Involved

• In-House Computer System / Internet
• Personal Computer

Work Environment/Physical Activities

Job requires limited physical effort. It is basically a desk assignment. The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations. The job requires a degree of attention to detail.

Notice: This job description is not intended to be, nor should it be construed as, a contract or guarantee for employment. BHFCU adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of the Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.