Claims Representative

Claims Representative

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by providing the best services for homebuyers, led by advantaged underwriting in insurance, to protect the whole home.

As a leader in the home services software-as-a-service ("SaaS") space, we've built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Location: India

Workplace Type: Remote

Job Summary

The future is bright for the Porch Group, and we'd love for you to be a part of it as our Claims Representative.

Claims representatives perform a variety of functions that primarily involve customer service, assisting customers in submitting new claims requests and providing additional information based on determinations made, including queued call volume, ensuring that all customers receive assistance in the shortest amount of time possible. This role will need to work in US business hours.

What You Will Do As A Claims Representative

• Bachelor's degree
• Handle inbound calls from contract holders to initiate a claim or follow up on an existing claim.
• Communicate home warranty information effectively.
• Note claim information accurately into the database.
• Provide follow-up information to customers as needed.
• Other duties as assigned.

What You Will Bring As A Claims Representative

• High English proficiency.
• Great communication skills.
• Extensive handyman/repair services experience.
• Understanding of appliance diagnosis issues.
• Excel spreadsheet data entry experience.
• Ability to deal with escalated situations.
• Proven experience working with US based business teams.
• Excellent written and communication skills in English language.
• This role requires full and ongoing overlap with Porch's U.S. EST business hours (7:30 PM IST – 3:30 AM IST). Night Shift Allowance is applicable for this position in line with company policy
• Workspace: A quiet space to work, with a reliable internet connection of at least 30 Mbps download | 10 Mbps upload.

The application window for this position is anticipated to close in 2 weeks (10 business days) from September 17, 2026. Please know this may change based on business and interviewing needs.

What You Will Get As A Porch Group Team Member

Pay Range: 600,000 – 840,000 INR annually

Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.

• Our benefits package will provide you with comprehensive coverage for your health, life, and financial well-being.
• Our benefits include medical insurance, accident insurance and retiral benefits.
• Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity leaves, and weekly wellness events.

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.