Customer Service Representative
Hamlin Allstate Agency
Job Description
Job Description
Welcome to Hamlin Allstate Agency, right here in Decatur, Alabama! We're not just an insurance agency; we're a dedicated team focused on building lasting relationships and providing peace of mind to our community. We believe in the power of genuine connection and outstanding service. If you're someone who lights up when you can help others and enjoys being part of a supportive local team, you'll fit right in. We're looking for a bright, friendly Customer Service Representative to join our close-knit group. In this role, youll be the helpful voice and guiding hand for our clients, ensuring their experience with us is always positive and efficient. Youll handle their questions, assist with policy needs, and play a key part in making sure they feel valued and understood. Come be a part of an agency that truly cares about its people and its community! Spanish speaking applicants encouraged to apply.
BenefitsAnnual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Retirement Plan
ResponsibilitiesBe the first point of contact for our valued clients, offering a warm welcome and efficient assistance.
Answer questions about policies, billing, and other service-related inquiries with clarity and patience.
Process policy changes, endorsements, and new business applications accurately.
Assist with claims inquiries, guiding clients through the initial steps.
Maintain organized and up-to-date client records in our system.
Collaborate with the sales team to ensure a smooth customer journey.
Proactively identify opportunities to enhance the client experience and satisfaction.
RequirementsHigh school diploma or equivalent; some college coursework preferred.
Previous customer service experience is a definite plus.
Excellent communication skills, both written and verbal.
A friendly and approachable demeanor.
Basic computer proficiency, including email and data entry.
Ability to manage multiple tasks and stay organized.
A genuine desire to help people.
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