Assistant Dining Room Manager

The Assistant Dining Room Manager supports the daily operation of the front of house by leading the service team, ensuring an exceptional guest experience, maintaining high service standards, and assisting with staffing, training, and administrative responsibilities. This role is expected to lead by example, remain visible on the floor, and step into any position as needed. Primary Responsibilities Guest Experience Ensure every guest receives friendly, prompt, and professional service. Resolve guest concerns immediately and professionally. Visit tables throughout service to ensure satisfaction. Build relationships with regular guests. Leadership Assist in supervising servers, hosts, bartenders, bussers, food runners, and support staff. Coach employees in real time on service standards. Maintain a positive, team-focused culture. Lead pre-shift meetings when assigned. Operations Open and/or close the restaurant following company procedures. Ensure dining rooms are clean, organized, and presentation ready. Monitor table turns and seating efficiency. Coordinate with the kitchen to ensure smooth service. Ensure all side work is completed before employees leave. Staff Development Train new team members. Reinforce service standards and company policies. Assist with scheduling and shift coverage. Document coaching conversations when necessary. Food & Beverage Quality Ensure food is delivered accurately and promptly. Monitor plate presentation before food leaves the kitchen. Ensure beverages meet company standards. Administrative Duties Assist with daily paperwork and cash reconciliation. Monitor labor throughout the shift. Help manage inventory and supplies. Communicate operational issues to management. Expectations Be visible on the floor during peak business hours. Lead with professionalism, urgency, and integrity. Maintain excellent attendance and punctuality. Work evenings, weekends, and holidays as business requires. Maintain a clean and professional appearance. Foster teamwork between the front and back of house. Performance Standards Outstanding guest satisfaction Strong employee engagement and retention Efficient labor management Clean, organized dining rooms Consistent service standards Positive leadership and communication Reliable opening and closing procedures Physical Requirements Stand and walk for extended periods. Lift up to 40 pounds. Bend, stoop, and reach regularly. Work in a fast-paced environment. Core Values Hospitality First Lead by Example Team Before Self Attention to Detail Accountability Continuous Improvement Respect for Guests and Coworkers Benefits: Employee discount Flexible schedule Paid training Work Location: In person #J-18808-Ljbffr