SHIFT LEAD
Scooter's Coffee
Afternoon / Evening Shift Lead
This position requires candidates availability to be afternoon, evenings, and weekends. Please do not apply if this is not a good fit for your schedule.
Job Description
Responsibilities of Shift Lead include, but are not limited to:
- Leading & coaching the team
- Directing the barista station workflow and maintaining quality and speed of service
- Maintaining confident, positive demeanor during stressful circumstances
- Providing feedback and encouragement to employees
- Fielding team member questions and customer inquiries/complaints
- Giving feedback to the manager weekly on staff development, disciplinary issues, or any customer issues
- Using good judgment to know when to contact Store Manager with emergency situations
Paperwork Tasks & Meetings
- Completing goal charts assigned daily by MIT, ASM or Store Manager (smile per hour, daily sales goals, product mix, upselling charts, etc.)
- Utilizing the Shift Lead checklist in its entirety each shift
- Providing assistance in the training of new employees
- Attending monthly/quarterly team meetings with the Store Manager and/or DM. Bringing any ideas for growth, professional development needs, and questions to this meeting.
Schedule
- Serving as the Manager when Store Manager is off shift
- Leading and coaching your team through rushes
- Upholding strong customer service
- Maintaining store cleanliness both inside and outside
- Upselling drink size, food, and drink add-ins
- Holding team members accountable for all company policies and procedures
- Serving as point of contact for team member questions
Maintain flexibility to work nights and weekends, 2 closing shifts are required.
Same Store Sales Growth
- Working closely with Store Manager and Store Owner to maximize same store sales growth and customer retention
- Upholding the integrity of the3 Amazings - amazing people, serving amazing drinks, amazingly fast
- Upholding the company core values in all we do - Integrity, Love, Humility, Courage.
- Upselling - of drink size, food, and drink add-ins.
- Beating the Scooter's System Averages - grow store sales at a rate that beats the Scooter's System Average on a quarterly basis.
Have fun, coach your team, & make the day of those around you!!!
Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.
You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.
Scooter's CoffeeVacancy posted 3 days ago
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