County UX Analyst (Business Process Analyst 2)

County UX Analyst (Business Process Analyst 2)

Organization: Job & Family Services

Compensation: $41.81 an hour

Schedule: Permanent - Full Time

Work Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Union: OCSEA

Primary Job Skill: Information Technology

Position Number: 20039916

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Guiding Principles

We will be a leader in customer satisfaction.

We will have a reputation that attracts and retains talented, diverse, and dedicated employees.

We get better at what we do every day.

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

The County Operations User Experience (UX) Team's focus is on building strong relationships with our county partners and fostering open lines of communication. Our team serves as a bridge between technology and business operations for all the County JFS locations across Ohio.

As a County UX Analyst, you will be working collaboratively to address county concerns, provide timely support and offer guidance to maximize use of ODJFS technologies. You will help ensure county partners have the information, guidance, documentation, and technical support necessary to effectively utilize statewide technology solutions. Much of your work will involve translating complex technical information into practical guidance for business users while collecting feedback from stakeholders to improve services and processes. You will have opportunities to influence statewide technology initiatives, support county partners, improve business processes, and contribute to effective public service delivery.

Duties include but are not limited to:

• Facilitate meetings with county Technology Points of Contact (TPOCs) and Local Security Coordinators (LSCs).
• Develop and maintain technical documentation, user guides, and communication materials.
• Gather business requirements and feedback from county stakeholders.
• Coordinate Service Level Agreement (SLA) activities, renewals, audits, and communications.
• Support technology-related projects and represent county operational needs.
• Conduct presentations and training sessions using Microsoft Teams and other virtual platforms.
• Manage SharePoint resources and maintain operational records.
• Research technology changes and communicate impacts to county agencies.
• Serve as a trusted advisor to county partners regarding technology services, policies, and processes.

Location

This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

James A. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215 Akron - 172 S. Broadway Street, Akron, OH 44308 Dayton - 6680 Poe Avenue, Dayton, OH 45414

Travel

Travel required, as needed. Must provide own transportation or, in order to operate a state vehicle, you must have a valid drivers license.

Pay Information

Starting salary for non-state employees will be the Step 1 of pay range 35. The current pay table can be found here: OCSEA Pay Schedule

These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year.

Additional Information

This position is not eligible for sponsorship.

Selection Priority Notice Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Why Work for the State of Ohio:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications:

60 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions. -Or completion of associate core program in computer science, information systems, or business administration 42 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions. -Or completion of undergraduate core program in computer science, information systems, or business administration 36 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions. -Or equivalent of minimum class qualifications for employment noted above. Job Skills: Information Technology

ADA Statement: Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. If you require an accommodation based on a disability for any step of the selection process, please contact View email address on click.appcast.io.

Drug-Free Workplace:

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.