ASSISTANT MANAGER

Assistant Manager

The Assistant Manager is the co-leader of the Potbelly shop! They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.

What's In It For You

• Competitive pay with performance-based annual raises!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

What You Bring To The Table...

• You want to delight customers with great food and good vibes
• You are friendly and customer service oriented
• You have strong written and verbal communication skills
• You love working in a fast-paced environment
• You're a team player
• You enjoy problem-solving
• Open availability preferred
• You're able to maintain deadlines and prioritize while running an effective shift
• You have strong organizational skills and the ability to multitask
• You can handle the heat of the kitchen – knife skills are a plus!
• You enjoy higher levels of noise from music, customer and employee traffic
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You are able to build and develop strong teams and handle conflict resolution
• You have strong interviewing skills
• You're able to write effective schedules and maintain labor goals
• You have knowledge of Microsoft Office
• You have a strong business acumen
• Minimum of at least 2 years management experience in either a restaurant or retail environment preferred
• You're able to stand/walk for 8-9 hours or as needed
• You have the ability/stamina to work a minimum of 45 hours per week
• You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment

Job Duties And Functions

• Train, coach and develop Potbelly Associates and Shift Leaders
• Effectively interview and recommend the hiring of Associates, Certified Trainers and Shift Leaders
• Develop and maintain a Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Attend regularly scheduled meetings
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Assists General Manager with the control of cost of goods, variances and inventories within the shop
• Control assigned P&L line items
• Ability to maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Others duties as assigned