Customer Manager - United States

Customer Manager

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.

Dow is building a network of qualified candidates for current and future Customer Manager opportunities across our Commercial organization.

These positions will primarily be aligned to our major Commercial hubs: Midland, MI, Houston, TX, Collegeville, PA, & Marietta, GA. Virtual office may be an option for certain roles and additional locations may become available based on evolving business needs.

Responsibilities

• Manage account portfolio and prepare and implement sales plans.
• Lead and coordinate customer relationships working to understand customer needs and identify potential new clients.
• Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.
• Manage Sales Contracts following Dow guidelines and legal requirements according to each region and country.
• Develop and execute sales and marketing plans delivering business goals of volume and value.
• Collect and utilize market intelligence to shape sales/marketing plan.
• Lead and conduct negotiations and implement price changes and strategies.
• Collaborate with other functions and stakeholders to deliver CX results.

Qualifications

• A minimum of a bachelor's degree or relevant military degree equivalence at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.
• A minimum of 5 years of relevant working experience.
• A minimum requirement for these U.S. based positions is the ability to work legally in the United States. No visa sponsorship/support is available, including for any type of U.S. permanent residency (green card) process.

Skills

• Business Acumen: Strong business acumen and ability to clearly communicate financial tradeoffs.
• Communication: Strong written and verbal communication skills.
• Negotiation: Self-starter with a strong bias for action and negotiating skills.
• Interpersonal Effectiveness: Demonstrates the ability to build and maintain strong, productive relationships with customers, colleagues, and cross-functional stakeholders.
• Influencing Skills: Leadership skills to work cross-functionally and ability to successfully drive initiatives/issues through influence.
• Analytical Thinking: Ability to gather, interpret, and evaluate customer, market, and business data to identify trends, solve problems, and make informed decisions.

Additional Notes

• Relocation assistance is not available for these positions.
• This position may require travel based on business needs. Travel frequency and duration may vary and specific expectations will be discussed as business requirements evolve.

Benefits What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees' Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group's (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
• Transportation allowance (availability varies depending on location)
• Meal subsidiaries/vouchers (availability varies depending on location)
• Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.