Regional Member Service Representative

Position: Regional Member Service Representative Location: 4957 Commercial Drive Job Id: 2701 # of Openings: 1 Regional Member Service Representative Starting Pay for this role - $19.84/hour to $24.80/hour, actual starting pay will depend on experience Position is overtime eligible and incentive eligible Regional Member Service Representative – AmeriCU Credit Union (Rome, NY) AmeriCU Credit Union is seeking a Regional Member Service Representative who is passionate about delivering exceptional member experiences and building meaningful relationships. As a Regional Member Service Representative , you’ll play a key role in supporting our mission of helping members live life, dream big, and achieve financial success. What You’ll Do as a Regional Member Service Representative Welcome and assist members in a professional, friendly, and engaging manner aligned with our MVP-1 Team culture Serve as a primary contact for members, supporting both ITM technology interactions and traditional teller transactions Build relationships by identifying member needs and referring appropriate credit union products and services Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships Partner with internal teams to support member growth and deepen existing relationships Meet or exceed performance and service goals Support onboarding and training for new hires within the financial center; may assist at other locations as needed Accurately document member interactions in the CRM system Perform account servicing and maintenance with attention to detail Maintain compliance with all regulations and policies, including Bank Secrecy Act (BSA) and SAFE Act requirements Actively participate in community engagement initiatives Cover shifts as needed in any Financial Center within your assigned region. You may be required to assist another region if needed. A reasonable commute from their primary Financial Center What We’re Looking For Strong customer service and relationship-building skills Ability to work in a fast-paced, team-focused environment Comfort with technology and willingness to support members with digital tools Strong attention to detail and organizational skills Commitment to meeting goals and contributing to team success At AmeriCU, our Regional Member Service Representative roles are designed for growth—whether you're starting your career or looking to advance. We invest in our employees and provide opportunities to build a long-term career. We offer: Competitive Medical, Dental, and Vision plans Health Savings Account contributions Generous Paid Time Off and Paid Holidays 401(k) with employer match after one year Employee Assistance Program Tuition Reimbursement (after one year, full-time) Company-paid Life Insurance and AD&D Enhanced Short-Term Disability coverage Employee appreciation events and a strong team culture #J-18808-Ljbffr AmeriCU