Customer Service Representative - State Farm Agent Team Member

Responsive Recruiter

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

With 32 years at State Farm and 23 in agency, I lead a dedicated team of nineseven in DeMotte and two in Rensselaer. We offer paid vacation, retirement plan participation after the first year, and a $200 monthly health insurance premium reimbursement for eligible team members. My journey began as a claims representative in 1993, later managing complex injury claims and lawsuits before becoming an agent in 2001. In 2023, I expanded to a second agency in Rensselaer. Our DeMotte office has grown into one of the largest in Indiana by focusing on what matters mosthelping one client at a time with personalized protection and exceptional service. If you're looking for a career where you can grow, be supported, and make a real impact, we'd love to have you on our team!

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Dave Long - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $38,000.00 - $45,000.00 per year

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Rensselaer, IN and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.