Customer Engineer
$22 - $24 per hourLanceSoft Inc
Location: Richmond, VA
Pay Range: $22-$24/hr
Job Description:
Pay Range: $22-$24/hr
Job Description:
- As a Field Service Technician, you will; represent the Client brand, problem-solve at a basic module (FRU) level, organize and plan your time effectively, and know when and to whom to escalate issues to.
- You will also apply knowledge of routine work area procedures, complete standardized activities, and resolves task related problems in straightforward situations emphasizing on manual skills.
- Perform minor maintenance, repairs, and component replacement at the module level.
- Maintains parts inventory and related records.
- Provides status reports throughout the service repair.
- Diagnose problems based on the information provided in the call and through the error logs on the ATM.
- Responsible for ownership of customer issues until resolution according to SLA agreements.
- Practices security safety procedures when working with ATM's and or within financial institution.
- Complete Client specific Training and certifications.
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required.
- May require bending/squatting, walking/standing /sitting for prolonged periods.
- May require prolonged travel based on your service area.
- Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.)
- You may be dispatched daily on a call-by-call basis or have a daily schedule.
- You may be required to work on rotating shifts, nights, and or weekends.
- High School Diploma or equivalent 0-1 years of related experience.
- Reliable transportation.
- An Android smart phone to receive work orders on and access support documentation.
- Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common.
- Must have the ability to work Monday though with the average shift starting at 8 or 9 am based on the area.
- Must have a high level of personal integrity and work well with minimal supervision.
- Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
- Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.
- An associate degree is preferred.
- Previous experience with Client or similar equipment is preferred.
Vacancy posted 3 days ago
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