Chamber Specialist

Job Title: Chamber Specialist Reports To: Executive Director Classification: Exempt (California), Full-time Role Overview: The Chamber Specialist provides essential engagement support to drive member satisfaction and retention. This role coordinates membership activities, responds to member inquiries, and supports the execution of member-focused programs and events. Key Responsibilities Membership Communication: Manage all member communications, including emails, event invitations, the GrowthZone event calendar, and Info Hub updates. Respond promptly and professionally to member inquiries, ensuring a high level of service and engagement. Proactively engage with members through in-person business visits, promoting upcoming events and opportunities. Partner with the Chamber team to meet with new members, providing a comprehensive orientation to Chamber benefits and resources. Conduct annual review of communications to audit links on website and content to ensure alignment with brand standards and established SOPs. Membership Management: Maintain accurate membership records and databases, updating member information and tracking engagement metrics in Growth Zone. Support membership renewal processes, assisting with reminders, follow-ups, documentation, and partnering with accounting to manage payments. Support the onboarding of new members by providing orientation materials and responding to initial inquiries. NT Chamber Event and Program Coordination: Coordinate logistics for Mixers, Power Lunches, and Coffee Connects, and ensure smooth execution and positive member experiences. Work with mixer co-hosts to promote their business or organization. Oversee all aspects of registration: setting up invitations, monitoring attendance, and checking in members at events. Bring all NT chamber promotional materials to events and set up and solicit raffle prizes. Help support efforts of the KB District including event and economic development working group administrative and support. Event Sponsorship Program: Create email templates, applications, and forms in Submittable for the NT Chamber Event sponsorship program, as well as Submittable reports for event scoring for Chamber advisory members and event agreements. Communicate with event producers through Submittable to ensure funding criteria are met and forms are completed. Set up and oversee technology for the Chamber Advisory Committee, coordinate food and drinks, and take accurate minutes. Community and Business Relations: Partner with the Chamber team to continually improve and innovate business programs and community processes, using people metrics and business survey data. Develop strategic partnerships and trusted relationships with event producers, business owners, and community leaders. Engage visitors and residents at events to promote the TBID, destination stewardship, and genuine care of North Lake Tahoe. Other duties as assigned. Other Accountabilities: Alignment with Organizational Goals: Embrace our organization's long‑term objectives, recognize our current strengths and challenges, and ensure your actions align with the strategic direction of NTCA and the NT Chamber. Engagement: Manage, create and recommend projects and programs in support of the chamber and collaboration with the business associations. Taking the lead on such projects and programs, working with a diverse set of stakeholders achieving the agreed‑upon outcomes. Collaboration: Work seamlessly with other departments, fostering a positive work environment, and cultivate strong relationships with event producers, business leaders, and community partners, contributing to cross‑functional initiatives. Accountability: Take ownership of your actions and responsibilities, prioritizing personal accountability over blaming others for not fulfilling their role. Navigating Challenges: Acknowledge and navigate complexities in difficult situations, demonstrating flexibility and adjusting your approach to effectively connect with people. Culture of Caring: Foster a culture of empathy and actively listen to others, prioritizing collaboration and seeking to minimize unnecessary conflict. Essential Qualifications and Abilities 3 - 5+ years planning and executing events. 3 - 5+ administrative experience, prefer previous work with a chamber of commerce, business association, non‑profit, or community organization. Ideally, prior experience in the travel industry, tourism field, or a resort destination, with knowledge of North Lake Tahoe. Demonstrated competence in project management, organizational design, event timelines, and strategic stakeholder relationships. Deep experience working within a team to create best‑in‑class programs in business and community relations. Stay updated on all platforms such as Growthzone and Submittaable by taking the most current trainings. Education A degree in a related field or relevant experience. Hourly Range: ($25-$30 an hour) Benefits 401(k) 401(k) matching Dental insurance Disability insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance Physical Setting: Office Schedule: Monday – Friday with occasional weekend work for events NTCA is an Equal Employment Opportunity (EEO) Employer. #J-18808-Ljbffr