Front Desk Agent

Front Desk Agent

Join the Front Desk Team at the All-New Hotel Indigo Nashville – Countrypolitan. Newly Remodeled. Boldly Southern. Authentically You. Hotel Indigo Nashville at the Countrypolitan has recently undergone a top-to-bottom renovation—bringing fresh energy, refined comfort, and a uniquely Nashville vibe to our downtown hotel experience. We're now looking for a Front Desk Agent who can work PM shifts to join our welcoming and dynamic team. This is your chance to be the first face of the new Countrypolitan—offering exceptional service to guests from around the world while working in a stylish, music-inspired environment.

Arbor Lodging is a leading hotel investment and management company with a rapidly growing portfolio across the U.S., Mexico, and the Caribbean. As trusted partners of IHG, Hilton, Marriott, and Hyatt, we pride ourselves on delivering hospitality that is proactive, people-first, and results-driven. Our company culture is centered around connection, accountability, and excellence.

What You'll Do as a Front Desk Agent:

• Greet and check in guests with warmth and professionalism
• Manage reservations, pre-arrivals, and group check-ins
• Offer personalized local recommendations (the hidden gems only locals know!)
• Handle guest concerns with urgency and care
• Process payments accurately and securely
• Promote additional services and amenities
• Complete check-outs and ensure all charges are accounted for
• Communicate with other departments to deliver seamless guest experiences
• Flex between morning or evening shifts, based on business needs

What We're Looking For:

• A friendly and confident personality
• Strong communication and problem-solving skills
• Ability to stay organized and composed in a fast-paced environment
• Flexibility to work AM or PM shifts as needed
• Prior hotel front desk or customer service experience is a plus

Come be part of something new—and something special. Apply now to join the Countrypolitan team and help define the next chapter of Nashville hospitality.

Requirements:

Qualifications:

• College Degree
• Hotel Front Desk experience preferred
• Experience with hotel reservations software
• Experience with Microsoft Windows
• Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
• Positive, upbeat demeanor
• Excellent communication and organizational skills
• Team-oriented
• Ability to stand for 8 hours at a time
• Ability to lift 20 lbs. on occasion

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Additional benefits may be available

Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind, passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.