Veterinary Receptionist Client Service Representative

Best Friends Veterinary Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our this fast-paced role you will create exceptional client experiences build trust through compassionate service manage appointments and daily patient flow handle multi-line phones and in-person interactions process transactions and support clients with essential information about our services. Ideal candidates are friendly detail-oriented highly organized and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17-$19 per hour for each hour worked
• This is a full-time position with a 4/10 schedule and availability needed Monday-Saturday .

Full-time Benefits Package*:

• Health package: Medical dental and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

M inimum qualifications and skill set:

• 2 years of experience in a customer service reception or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software especially Avimark preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm professional and solution-oriented during busy periods

Why choose Best Friends Veterinary Center

At Best Friends Veterinary Center in Grafton WI we pride ourselves on providing exceptional care for pets while fostering a warm and welcoming environment for both clients and staff. With a dedicated team of compassionate professionals state-of-the-art facilities and a commitment to personalized service we strive to exceed the expectations of every pet owner who walks through our doors. Our comprehensive veterinary services combined with our passion for animal welfare make us a trusted partner in pet care within the Grafton community.

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This is a good-faith estimate based on the roles requirements at the time of posting. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. The Company offers a comprehensive benefits package that may include medical dental and vision benefits vacation sick leave 401(k) and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law Company provides eligible employees with paid sick leave health emergency leave and other legally mandated benefits programs all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$17 - $19 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity or expression national origin ancestry age physical or mental disability medical condition genetic information marital status pregnancy childbirth or related conditions veteran or military status or any other characteristic protected by applicable federal state or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability please contact Hiring decisions will be based on merit qualifications and the legitimate needs of the business.

Required Experience:

Unclear Seniority