Library Assistant I

Library Assistant I (Part Time)

The Library Assistant I (Part Time) provides outstanding customer service to students, faculty, staff and other patrons in the College's library. The Learning Resources Specialist performs a variety of clerical and technical duties as appropriate to support the diverse operations and specialized procedures of the library. This is a part-time position (hours not to exceed 25 per week) located on the College's Main campus. Hours are WED to THUR from 4:00 p.m. to 8:00 p.m., and SAT from 10:00 a.m. to 3:00 p.m.

Essential Responsibilities

• Demonstrate excellent customer service in response to inquiries regarding basic circulation policies, such as book holds and borrowing in a professional manner.
• Maintain accurate placement of books and magazines based on weekly shelf reading schedule.
• Respond to telephone inquiries, gathering necessary information for the appropriate response and redirecting calls, as needed.
• Assist the serials Librarian in the maintenance of the library's print and electronic serials collection.
• Create and maintain serial holdings records in multiple systems.
• Assist the serials Librarian with annual renewal review of serials holdings records.
• Maintain proficiency in the use of library and college systems including, but not limited to, Integrated Library System, Serials, Word, Excel, and Outlook.
• Communicate effectively with students, faculty, and staff in the use of library equipment and systems in a professional manner.
• Communicate library policies and procedures to Library users, as needed.
• Provide training and oversight to student workers.
• Other duties as assigned.

Required Qualifications

• High school graduate, or GED, is required. Any and all degree(s) must be from a regionally accredited institution of higher learning.
• Minimum of one (1) year experience in a direct-contact customer service environment required.
• Minimum of one (1) year of previous work experience in a library environment required; preferably in an automated public or college library environment.
• Familiarity with ILS and understanding the relationship between internal ILS views and the OPAC is required.
• Strong attention to detail is required.
• Demonstrated proficiency using MS Word and Excel, ILS, and Outlook required.
• Strong customer service skills to understand and address the needs and concerns of customers is required.
• Demonstrated ability to work effectively independently and as a member of a team is required.
• Ability to use judgment to determine when to refer problems to direct supervisor required.
• Ability to stand for prolonged periods of time required.
• Ability to reach to upper level shelves using a stool and bend to lower level shelves when retrieving or reshelving books required.
• An understanding of, and sensitivity to, the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college staff and students required.
• Ability to work extended hours, when needed, is required.

Preferred Qualifications

• Associate's degree preferred.
• Prior serials experience is preferred.

If you are required to submit references in your application, please provide your current supervisor and two previous supervisor's contact information.

Please note - CCP will not contact your references until a contingent offer has been made. You will have the opportunity to alert your references and current employer prior to the reference check process beginning.

Benefits

Thank you for your interest in teaching at the Community College of Philadelphia. CCP offers part-time classified employees access to a range of valuable benefits and resources.

Part-Time Classified benefits include:

• Medical, prescription, dental, and vision coverage available to purchase on 90th day of employment
• College-paid life insurance and long-term disability
• 403(b) retirement plan with a 5% College contribution when you contribute 5%
• Paid time off, including:
• Vacation time: accrued after your first year of employment based on a percentage of your prior calendar year's total hours worked
• Personal time: accrued annually based on number of hours scheduled to work per week
• Sick time: accrued according to a percentage of hours worked per week
• Paid bereavement leave
• Paid holidays based on work schedule
• Tuition remission (100%) for employees and eligible dependents
• Additional perks include winter break, spring break, and summer hours (4-day workweek)

For additional details, please visit our benefits page.