Host

Job Description

Job Description

Flyway Brewing – Host


The First Impression & The Lasting One

The Host is one of the most important roles in the guest experience. From the moment a guest enters until their final goodbye, the Host sets the tone for warmth, efficiency, and hospitality. A successful host is friendly, organized, calm under pressure, and solution-oriented—always finding a way to say yes .

Core Responsibilities

• Greet and welcome each guest with a great attitude and positive body language

• Answer phones with professionalism, friendliness, and attentiveness

• Possess a working knowledge of:
  • Hours of operation

  • Menu offerings

  • Seating layout and options

• Understand and use the OpenTable reservation system and waitlist features

• Know seating parameters and communicate clearly what can and cannot be accommodated

• Take initiative to create a smooth guest flow, even during peak times

• Demonstrate good knowledge of the menu and basic allergen awareness

• Use the POS system to:
  • Take to-go orders

  • Process cash and credit card transactions accurately

• Assist in bussing and resetting tables when needed

• Maintain cleanliness and organization of the host area and entryway (including windows and doors)

• Execute opening and closing procedures as assigned

• Complete other duties as assigned

What We’re Looking For (Host Prerequisites)

• A hospitality-focused mindset

• Friendly and confident interpersonal skills

• Enthusiasm to grow and learn

• Ability to thrive in a fast-paced, dynamic environment

• Solid understanding of guest etiquette and service professionalism

• Reliable transportation

• Availability on weekends and holidays