Senior Manager, Event Services

Senior Event Services Manager

The Senior Event Services Manager leads the planning and execution of luxury weddings, social events, corporate meetings, and group programs from contract turnover through post-event billing. Serving as the primary liaison for clients and hotel departments, this role drives seamless event execution, exceptional guest experiences, and revenue growth while collaborating across Sales, Catering, Banquets, Culinary, and Operations to uphold Auberge Collection's luxury service standards.

Core Responsibilities

• Lead the strategic planning, detailing, and execution of luxury social, wedding, and corporate events, overseeing all event logistics including meeting space, food and beverage, audiovisual services, attendee management, transportation, shipping, budgets, and special requests.
• Serve as the senior liaison between clients and hotel leadership, ensuring seamless communication, proactive planning, and exceptional execution throughout every phase of the event.
• Partner with Sales to transition contracted business into successful programs while identifying opportunities to maximize revenue through strategic upselling of catering, banquet enhancements, guest experiences, and resort services.
• Develop, review, and distribute comprehensive Group Resumes, Banquet Event Orders (BEOs), Daily Event Reports, and operational communications that ensure alignment across all hotel departments.
• Provide leadership throughout event execution, proactively identifying operational challenges, anticipating guest needs, and implementing timely, effective solutions to maintain exceptional service standards.
• Conduct pre-convention meetings, client planning sessions, and final billing reviews to ensure complete accuracy, client satisfaction, and financial accountability.
• Maintain ownership of event budgets, billing accuracy, forecasting, and revenue performance while ensuring compliance with company policies and financial procedures.
• Collaborate closely with the Director of Events, Sales Managers, Banquet Leadership, Culinary, Front Office, Housekeeping, Engineering, and third-party vendors to ensure flawless execution of all programs.
• Mentor and support junior Event Managers and Event Coordinators by sharing best practices, providing operational guidance, and fostering a collaborative, high-performing team environment.
• Participate in site inspections, client presentations, and sales initiatives to support new business development and strengthen client relationships.
• Stay informed of emerging hospitality, culinary, and event design trends to continually enhance the guest experience and elevate event offerings.
• Build lasting relationships with clients through personalized service, attention to detail, and consistent delivery of luxury hospitality experiences.
• Respond promptly and professionally to client and attendee inquiries while maintaining the highest standards of service and communication.
• Ensure compliance with Auberge Collection and Wildflower Farms standards, policies, and operational procedures.
• Perform additional leadership responsibilities and special projects as assigned.

Pay Range: $75,000/year - $80,000/year

Qualifications

• Minimum of 5+ years of progressive leadership experience in Event Services, Catering, Conference Services, or Luxury Hospitality, with demonstrated success managing high-end social and corporate events.
• Previous experience in a luxury hotel, resort, or destination property strongly preferred.
• Proven ability to manage multiple complex events simultaneously while balancing operational priorities, budgets, and exceptional guest service.
• Demonstrated leadership skills with experience mentoring, coaching, and collaborating across multidisciplinary teams.
• Strong business acumen with experience managing event revenue, forecasting, billing, and upselling strategies.
• Exceptional organizational, project management, and problem-solving skills with the ability to make sound decisions in a fast-paced environment.
• Advanced knowledge of Delphi/Salesforce, Opera PMS, and Google Workspace.
• Excellent written and verbal communication skills with expertise in preparing Group Resumes, Banquet Event Orders, operational reports, and executive client correspondence.
• Strong interpersonal skills with the ability to cultivate lasting relationships with clients, vendors, and internal stakeholders.
• Customer-focused, collaborative, and committed to delivering world-class luxury hospitality experiences.