Plumbing Service Technician

Benefits:

401(k)

Bonus based on performance

Competitive salary

Free uniforms

Training & development

Plumbing Careers at Benjamin Franklin Plumbing® of Roseville

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

The Lead Plumber is a senior, customer-focused service professional responsible for independently diagnosing, repairing, servicing, and replacing residential plumbing systems. This role requires strong technical plumbing skills, excellent customer service, and proficient use of ServiceTitan CRM to ensure accurate documentation, transparent pricing, and high customer satisfaction.

JOB DUTIES

Diagnose and repair residential plumbing systems

Present Straight Forward Pricing using Good / Better / Best options and obtain customer approval prior to performing work

Explain diagnoses, repair options, and completed work clearly to customers to ensure full understanding and satisfaction

Accurately document all job details in ServiceTitan, including notes, photos, estimates, invoices, and customer authorizations

Test all work prior to job completion to ensure proper operation and reduce callbacks

Maintain a clean and safe jobsite, including use of floor savers and protection of customer property

Deliver professional customer service and represent the company brand at all times

Operate and maintain a company-assigned service vehicle in a clean and organized condition

Follow all safety procedures and demonstrate safe driving habits

MINIMUM REQUIREMENTS

Minimum 10+ years of residential service plumbing experience

Ability to work independently and operate a company service vehicle

Strong customer service and communication skills

Experience using ServiceTitan CRM or similar field service software (ServiceTitan preferred)

Ability to present pricing confidently and close service work

Valid driver’s license with a clean driving record

Knowledge of local plumbing codes and permit requirements

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.