Certified Medical Assistant (CMA) Sign-OnRetention Bonus Avail

Overview

QuarterLine (QL) a Planned Systems International (PSI) Company is seeking a skilled Certified Medical Assistant (CMA) to join our team at Carl R. Darnall Army Medical Center (CRDAMC) Fort Hood this role you will provide comprehensive clinical and administrative support in a fast-paced 24/7 teaching hospital assisting healthcare providers with patient examinations treatments diagnostic procedures and daily clinic operations while delivering high-quality patient-centered care in accordance with Government standards and established clinical protocols.

The ideal candidate will demonstrate strong clinical support skills attention to detail and the ability to thrive in a dynamic healthcare environment along with excellent communication customer service and interpersonal abilities. This role is essential to supporting healthcare providers ensuring efficient clinic operations and delivering compassionate high-quality care to service members retirees and their families across a variety of primary and specialty care settings.

Duty Hours: Monday-Friday during clinic hours 0700-1800.

Additional hours may be implemented into the duty hours based on the needs of the clinic.

Essential Functions and Job Responsibilities

To be an effective medical assistant contract workers need a variety of medical administrative and interpersonal skills. CMAs must be able to perform both clinical and administrative duties in a complex and potentially fast-paced environment. Employs a unique blend of technical and human skills to effectively support physicians patients and hospital staff. A CMAs role combines administrative tasks with clinical duties. Performs nonprofessional nursing care appointment clerical functions receptionist duties and record keeping tasks associated with patient care and treatment or a combination of functions as required.

Clinical/Technical Duties:

• Perform basic medical assistance and procedures for patients.
• Enter demographic data into the computer upon patient check-in; enter diagnosis and departing time when patient is released.
• Complete screening obtain and document patients current medical history drug history chief complaints allergies and vital signs on the correct form or in the correct systems.
• Vital signs may include blood pressure pulse respirations temperature height weight measures and records intake and output; and assembling needles and syringes.
• Assisting physicians providers nurses and other health care staff with patient examinations/medical procedures when needed.
• Perform basic medical procedures such as changing dressings/bandages and drawing blood.
• Perform wound care by applying and removing bandages binders simple dressings casts slings and hot and cold packs.
• Obtains pulse oximeter readings and notifies registered nurse of abnormal readings per protocol.
• Administers oxygen with mask or nasal prong.
• Applies antiseptic solution for immunizations/skin testing.
• Assist patients in walking moving and changing positions.
• Assist with patient check-ins screening admissions discharges and transfers as directed.
• Perform diagnostic procedures and schedule lab tests when ordered.
• Prepare examination rooms prior to patients arrival.
• Maintain examination room stock supply levels and perform routine maintenance of examination rooms.
• Complete lab and x-ray requisitions in accordance with clinic policies physician order.
• Collect blood and other specimens.
• Report on changes in patient condition to medical staff.
• Administering medications including injections under supervision of license staff (Provider RN LVN).
• Explaining treatment procedures to patients preparing patients for examinations.
• Instruct patients and families on various subjects such as the proper procedure or following receipt of immunization in accordance with established protocols.
• Sanitize and disinfect commonly used equipment.
• Sterilize instruments sterilize soiled equipment and prepare patient rooms.
• Performs general maintenance duties including cleaning and arranging supply carts clean and sort supplies instruments and equipment.
• Reports on deficiencies in supplies and equipment.
• Clean utility rooms.
• Handle linen according to infection control policies.
• Must have excellent communication and customer service skills.

Administrative Duties:

• Receive requests for appointments by telephone in person and/or by email.
• Verifies patients eligibility for treatment (TRICARE enrollment Defense Eligibility Enrollment Reporting System (DEERS) check ID card etc.).
• Verifying patients insurance information.
• Book appointments through referral or patient appointment system.
• Schedules and reschedules patients received and/or referred for treatment to Health Care Provider by protocol.
• Interview patients for appointments referring to other medical specialty clinics by protocol.
• Schedules appointments with the appropriate clinic and health care provider dependent on patient disposition complaint or symptoms or services requested.
• Ensure all treatment requested by the care provider has been scheduled and reschedule appointments when necessary.
• Coordinates scheduling to avoid conflicts in different clinics or other medical treatment facility schedules.
• Ensures appointments are timely and in accordance with physicians request.
• Explain instructions to be observed or test preparations to the patient prior to appointment for certain procedures or exams.
• Refers patients to other clinics or specialty areas as required.
• Determines action required on consultations such as 72 hours ASAP or routine.
• Explains procedures/criteria that must be met for making patient appointments obtaining refills on medications etc. and other general information.
• Document and file patient information in clinical systems as required.
• Arranging for hospital admissions and laboratory services if required.
• Refers patient to appropriate staff member.
• Obtains information required to determine appropriate action based on the policies procedures and operation of the specific clinic or services involved.
• Annotates patient report stamps form(s) and gives patients record to nursing personnel.
• Maintains record of patients seen by each care provider.
• Attempt to calm disgruntled patients and to resolve complaints of administrative nature. Refers unresolved complaints to lead charge RN department chief or their designated representative.
• Operates automated data processing and computer equipment to input store revise and print data related to appointments care provider schedules and templates and make entries in clinical systems.
• Reviews and maintains appointment logs for each health care provider for prescribed schedule cycle.
• Under the direction of the Lead or Charge RN maintains physician or provider schedules with preference indicated for specific activities and blocks off times of non-availability.
• Welcome and greet patients/customers in customer friendly manner.
• Receives telephone calls patients and visitors to the medical facility ascertains the nature of the call or visit obtains identifying information and determines the nature and urgency of the patients request.

Minimum Requirements

• US Citizen
• Certification: Current CMA certification from the American Association of Medical Assistants (AAMA) American Registry of Medical Assistants (ARMA) or another approved national/state accrediting body.
• BLS (American Heart association or Red Cross)
• Education: Graduate of a medical assistant program accredited by CAAHEP ABHES or a formal U.S. Armed Forces medical training program.
• Experience: Minimum 1 year of post-graduate clinical and administrative experience within the past 2 years demonstrating hands-on proficiency in patient care and medical office operations.

Additional Information

• Must pass TB Test
• Subject to a background/security investigation
• Willingness to comply with DHA vaccination requirements.
• Willingness to complete a physical examination
• Pre-employment drug screening
• Required to wear PPE during performance of services.
• Walking long periods of standing stretching crouching bending stooping lifting to 50lbs lifting over 50lbs with assistance.
• Exposure to infections disease; toxic hazardous or irritating chemicals; carcinogenic materials; noxious fumes; flammable liquids; radiation; pathogenic bacteria; electric hazards.
• Contract workers should maintain good personal hygiene and present a well-groomed and professional appearance IAW the policy at the place of performance.

Compensation

Sign-On/Retention Bonus Available

Company Benefits

PSI offers full-time benefits eligible employees a competitive total compensation package that includes paid leave and options for employer sponsored group medical dental vision short-term and long-term disability life insurance AD&D coverage legal services identity theft and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical dental and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses certifications and tuition reimbursement programs.

EEO Commitment

It is company policy to promote equal employment opportunities. All personnel decisions including but not limited to recruiting hiring training promotion compensation benefits and termination are made without regard to race color religion age sex sexual orientation pregnancy gender identity genetic information national origin citizenship status veteran status protected veteran status disability or any other characteristic protected by applicable federal state or local law.

Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Human Resources by emailing or by dialing .

Required Experience:

Junior IC