Adult Crisis Mental Health Worker & Case Manager

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Job Summary: The CCS Mental Health Worker (MHW) provides direct services to adults in crisis at the CCS. The Mental Health Worker will carry a case load based on daily census and will provide direct care supports including admission, treatment planning, running groups, case management, and discharge. The Mental Health Worker ensures safety of all clients through provision of as needed 1:1 supervision, conducting and documenting checks, proactively addressing escalating behaviors. The MHW also provides for operation of the CCS in terms of meal set-up and clean-up; room maintenance; keeping the unit clean; and doing laundry. This is a non-exempt position. The Mental Health Worker supports coordination with the Cape Cod Community Behavioral Health Center (CBHC), helping clients understand available services and supporting warm handoffs and follow-up after crisis stabilization.

Essential Functions of Position:

• Completes and documents admissions, treatment plans, client daily documentation, and discharge summaries in accordance with BCHS, DMH and applicable payer and regulatory standards.

• Ensure that the unit follows the daily schedule of program activities, client meetings, and groups. Oversight of therapeutic groups as leader, co-leader, and observer.

• Ensures for the cleanliness and upkeep of the unit, assists in meal preparation and cleanup, completes bed set up and gathers linens.

• Maintains effective working relationships with insurers, DMH, local community resources, and treatment/rehabilitation programs throughout the Cape Cod community.

• Participation in daily rounds with multidisciplinary team and follows up on identified issues for the unit and for the individual clients.

• Ensures that safety protocols are routinely reviewed and followed consistently by all staff (such as emergency systems; identification and remedy of facility safety hazards; security systems; lock up of sharps and any potential toxins; hazardous waste management; checks protocols, checking vitals protocols, etc).

• Support referrals and warm handoffs to Cape Cod CBHC outpatient, urgent, crisis, care coordination, peer, and recovery-support services under the direction of the clinical team.

• Complete timely documentation in eHana and communicate information needed for CCS/CBHC admission, discharge, follow-up, and continuity-of-care workflows.

• Participate in CCS/CBHC training, team consultation, and quality-improvement activities as assigned.

• Performs all other duties and projects as assigned by supervisor.

Requirements for the position:

Schedule/shift: Monday-Friday 3pm-11pm

• Full-time, part-time/per-diem schedule for each opening.

• Minimally 3 years’ experience working in a mental health setting.

• Excellent writing and oral communication skills.

• Demonstrated skills in working as an effective team player in a fast-paced unit

• Ability to work collaboratively as a member of multi-disciplinary and cross-functional teams.

• Demonstrated ability to work in a pressured situation and maintain clarity, focus, judgment, and compassion

• Ability to provide leadership

• Ability to identify problems and initiate solutions to problems

• Ability to work with people in crisis in a hopeful and compassionate manner and model this for others

• Ability to work independently

• Physical Requirements

• Must be able to lift 20 pounds and complete cleaning and laundry

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Rate: $19.33/hr

#BaycoveBHI