Sales Associate

Overview PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and About Express: Express is a multichannel apparel brand with a design philosophy of modern, confident, and effortless style. Since its launch in 1980, the brand emphasizes helping customers look and feel their best. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app. Store Name: Baybrook Responsibilities Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in-store shopping experience for retail customers while assisting with stocking, cleaning, folding merchandise, and other related tasks. Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers. Follow company policies and procedures to ensure the safety of all associates and customers. Assist with product launch changes according to company SOP. Provide a great customer experience and deliver on all aspects of the customer experience model. Process transactions quickly and accurately to reduce customer wait time. Positively resolve customer service-related issues as they arise and determine resolution or escalate as needed; communicate issues and resolutions to Store Management. Drive credit and loyalty programs by explaining benefits and encouraging participation. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications Education: High School or Equivalent Years of Experience: 0-2 years of relevant job experience; minimum 6 months Proficient in use of technology (iPad, registers) Meets defined availability criteria, including nights, weekends and non-business hours Meets physical requirements Critical Skills & Attributes Previous retail experience preferred Customer service skills and ability to interact with customers Strong verbal and written communication skills with customers, sales leadership team and associates Demonstrated collaborative skills and ability to work well within a team Benefits And Compensation Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with Company match Merchandise discount Paid Time Off Parental leave for new moms and dads For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage and other benefits. Part-time associates may be eligible for paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part-time associates are also eligible to receive an Express merchandise discount, participate in the Learn & Earn incentive program, and choose voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors including work location, education, and experience. Closing: For more information about the California Consumer Privacy Act, click here. Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas. PHOENIX is an equal opportunity employer and does not discriminate in recruitment, hiring or any other terms and conditions of employment on the basis of protected characteristics. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io or email View email address on click.appcast.io. Notification to Agencies: PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and HR approval to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to third parties for hires. #J-18808-Ljbffr