Customer Service Sales Specialist

Job Description

Job Description

Southern Tier, NY | Binghamton & Horseheads Territories

Full Time | $78,000 Training Pay for up to One Year | $60,000 Base Salary plus Commission Following Training | Comprehensive Benefits Package

Join a Company Where Your Work Makes a Difference

Since 1954, Thompson & Johnson Equipment has built its reputation by investing in its employees, supporting its customers, and Delivering Our Promise every day.

As a family-owned company, we believe our employees are our greatest asset. We are committed to providing a workplace where people are respected, supported, encouraged to grow, and given opportunities to build rewarding careers.

As we continue to grow our business in the Southern Tier, we're adding a Customer Service Sales Specialist to support customers throughout our Binghamton and Horseheads territories.

If you enjoy building relationships, meeting with customers, solving problems, and finding opportunities to grow business, we'd love to hear from you.

Position Overview

The Customer Service Sales Specialist is responsible for developing and maintaining strong customer relationships while growing Thompson & Johnson's Parts, Service, and Rental business.

This is a customer facing sales position where you'll spend time in the field meeting with existing and prospective customers, learning about their operations, identifying opportunities, and connecting them with the right Thompson & Johnson solutions.

Working closely with our Parts, Service, Rental, and Sales departments, you'll serve as an important connection between our customers and T&J while developing new business and strengthening existing customer relationships.

What You'll Do

• Build and maintain strong relationships with existing customers.
• Regularly visit customers throughout the Binghamton and Horseheads territories.
• Learn about customer operations, equipment, and business needs.
• Identify opportunities to grow Parts, Service, and Rental business.
• Prospect for and develop new customer accounts.
• Schedule and conduct face to face meetings with existing and prospective customers.
• Recommend solutions based on customer needs and prepare sales proposals.
• Follow up consistently on customer requests, proposals, and sales opportunities.
• Work closely with our Parts, Service, Rental, and Sales departments to resolve customer needs and provide a positive customer experience.
• Maintain accurate customer and sales activity in our CRM system.
• Participate in sales planning and forecasting.
• Continue developing your product and industry knowledge through ongoing training.

What You'll Bring

We're looking for someone who has:

• Strong customer service and relationship building skills.
• Confidence meeting with customers and developing new relationships.
• A willingness to prospect for new business and ask for the customer's business.
• Strong listening skills and the ability to identify customer needs and recommend solutions.
• Excellent verbal and written communication skills.
• Strong organization, time management, and follow through.
• Initiative and the ability to independently manage a sales territory.
• The ability to work collaboratively with employees across multiple departments.
• A high school diploma or equivalent.
• One to three years of sales, customer service, account management, business development, or similar experience.
• A valid driver's license with a driving record free of major infractions.
• An Associate's degree in Business, Marketing, or a related field is preferred.
• Material handling or industrial equipment experience is a plus.

Compensation & Training

We understand that learning our business, products, customers, and sales process takes time. That's why this position provides $78,000 annualized training pay for up to one year .

During the training period, the employee may elect at any time to transition to the regular compensation structure of:

$60,000 base salary plus commission

This provides time to learn the business and develop the territory while also giving you the opportunity to transition to the commission structure sooner when you're ready.

Why You'll Be Successful at Thompson & Johnson

At Thompson & Johnson, we're looking for more than sales experience. We're looking for people who share our commitment to outstanding customer service, building strong relationships, and supporting one another.

Successful employees:

• Bring a positive attitude to work each day.
• Demonstrate dependability, accountability, and professionalism.
• Build trusted relationships with customers.
• Take initiative and consistently follow through on commitments.
• Listen to customers and look for opportunities to solve problems.
• Communicate professionally and respectfully with customers and coworkers.
• Work collaboratively across departments to support the customer.
• Continue learning and looking for ways to improve.
• Help us Deliver Our Promise every day.

Benefits

We believe in investing in our employees by offering a competitive compensation and benefits package, including:

• Low cost medical, dental, and vision insurance
• 401(k) with 50% Company match up to the first 5%
• Paid Time Off and paid holidays
• Company paid life insurance
• Wellness reimbursement program
• Employee referral program
• Opportunities for training, professional development, and career advancement
• A supportive, family-oriented work environment where employees are valued and respected

Build Your Career with Thompson & Johnson

At Thompson & Johnson, every employee plays an important role in our success. We believe great people build great relationships, and we're committed to creating an environment where employees can grow, contribute, and take pride in the work they do.

If you're looking for more than just a sales job and want to build a career with a company that values integrity, relationships, continuous learning, and exceptional customer service, we encourage you to apply.

We'd love the opportunity to meet you and show you what makes Thompson & Johnson a great place to build your career.

Prerequisites: Profile Assessment, Physical and Substance testing

Thompson & Johnson is an Equal Opportunity/Affirmative Action Employer, (M/F/D/V)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.