Shift Supervisor

Tim Hortons

Shift Supervisor

The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

People Management

Leads by example and demonstrates the importance of treating every team member and guest with respect
Assists the Restaurant Manager in recruitment and retention strategies
Reacts immediately to issues requiring attention during the shift
Provides ongoing, specific direction to team members
Encourages an exciting and fun work environment while motivating team members to meet goals
Trains, orientates and monitors new team members, using PTS and feedback binder
Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviors with team members
Responds to guest in a friendly manner while maintaining an appropriate sense of urgency
Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
Assists in the running of company-wide incentive programs

Operations Management

Displays knowledge of and works in compliance with applicable legislation
Complies with and enforces all Tim Hortons operating standards
Ensures that all product and packaging is properly merchandised and stocked
Responsible for shift cash procedures
Maintains operational efficiency through use of positioning charts
Supervises team members to ensure primary and secondary duties are completed
Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)
Keeps current on all new information on Portal or available through Townhall meetings
Assists the Restaurant Manager in driving sales and transactions during their shift
Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)
Escalates to management any issues and/or problems

Health & Safety

Works in compliance with the occupational health and safety legislation
Knows, understands and follows safe work practices and procedures
Uses or wears personal protective equipment or clothing as required
Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner
Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents

Postural & Physical Demands Requirements

Frequent reaching above waist, chest, and shoulder level, as well as below waist level
Frequent to continuous need for manual dexterity of both hands (handling, gripping, fine finger control, etc.)
Continuous standing on tiled surfaces for all tasks
Ability to stand for long periods of time without a break
Frequent hip flexion while walking for all tasks
Occasional lifting of boxes of supplies/products weighing from
Occasional lifting of milk crates weighing between 5 - 30 lbs. vertically from floor to knuckle height, knuckle to shoulder height, or from fridge to counter height
Frequent exposure to cold/below freezing and high heat temperatures (walk-in refrigerator and freezers, ovens)

*Must be 16 years of age or older.

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