Shipper Support Case Specialist

Shipper Support Case Team Member

Join the Shipper Support Case Team to provide critical support to vendors and sellers utilizing Inbound Transportation Services. In this role, you'll resolve operational challenges, ensure service quality, and maintain excellent relationships with an extensive shipper network.

Responsibilities

• Process and resolve shipper support cases through proprietary communication platform.
• Research and resolve missed pickup issues and other transportation disruptions.
• Maintain case resolution goal rate.
• Conduct proactive outreach calls when necessary.
• Document case resolutions and maintain accurate records for continual improvements.
• Collaborate with carriers and vendors to ensure successful freight pickup and delivery.
• Apply critical thinking skills to solve complex logistics challenges.

Essential Skills

• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Basic computer proficiency, including experience with spreadsheets and data filtering.
• Ability to work independently and think critically.
• Strong attention to detail and accuracy.
• Customer service background, preferably B2B.
• Interpersonal skills as well as previous experience in a performance-based role.

Additional Skills & Qualifications

• Familiarity with transportation terms and supply chain concepts.
• Experience with AI and Large Language Models.
• Previous experience in logistics, account management, vendor management or related fields requiring data analysis.
• Experience in roles requiring verification, validation of information and tracking product records.

Work Environment

This is an on-site position located in Tempe. The hours are Monday to Friday, 8:30 AM to 5:00 PM. The role is contract to hire, offering comprehensive training and career growth opportunities.

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in Tempe, AZ.

Application Deadline

This position is anticipated to close on Aug 24, 2026.