???? Green Customer Service Program Manager - New York City Department of Education

Customer Service Program Manager

FuntoNetwork is seeking a Customer Service Program Manager for upcoming project opportunity: NYC DOE Service and Support RFP.

NYC DOE RFP opportunity with potential customer service, service delivery, vendor support, and operational support scope pending final solicitation package review.

Submission / Source Page:

Access Notes: Public NYC DOE procurement page; exact solicitation package requires review

Core Responsibilities

• Role coverage: Coordinate service delivery planning, stakeholder communication, issue escalation, reporting, and quality controls.
• Review the role scope, project background, supporting materials, deadline, and client requirements that relate to your assigned work.
• Provide only the role-specific materials requested by FuntoNetwork, such as your resume, cover letter, work samples, technical notes, estimates, or availability.
• Coordinate with FuntoNetwork on your assigned consultant role and related technical work only.
• Communicate clearly with technical and non-technical stakeholders as needed.
• Support quality control, status updates, and readiness for your assigned portion of the work.

What You Bring

• Relevant experience for this project-based role.
• Strong written communication, documentation, customer-service, and stakeholder coordination skills.
• Ability to work against project deadlines and client requirements.
• Experience supporting public-sector, enterprise, customer service, CRM, contact center, or consulting projects is preferred.
• Attention to detail and ability to provide complete role-specific application materials.

Earnings, Payments, and Tax Records

Consultants will be able to track project earnings, payment status, and tax records inside the FuntoNetwork mobile app.

Approved payments for this project opportunity will be processed through the app, and consultants will be able to request withdrawals from their available balance directly inside the app.

The app will also provide access to relevant payment history and tax-related records for consultant tracking and reporting.

How to Apply

Apply to this consultant role with your resume, cover letter, and supporting documents that show your experience for this specific role.

If selected, FuntoNetwork may ask you for your assigned part only, such as role-specific technical notes, work samples, estimates, availability, or other supporting materials connected to your consultant role.

FuntoNetwork handles the client-facing proposal package and any final source-portal submission separately.

Once you complete AI vetting and are approved, you will log in to the FuntoNetwork mobile app to track relevant opportunities, application status, contracts, earnings, payments, withdrawals, and related records.

Hiring process:

Optional Self-Interview for This Role

If you applied for Green - Customer Service Program Manager - New York City Department of Education, you may request an optional paid FuntoNetwork self-interview instead of waiting for a procurement award or client interview timeline to become available.

Request a Self-Interview for This Role

The one-time $50 fee covers self-interview setup and administration. This optional assessment does not guarantee employment, placement, client submission, a client interview, procurement selection, or a project award.

Contact

Samuel Andoh | Account Manager

Email: View email address on click.appcast.io

Website:

FuntoNetwork is an equal opportunity platform.