Mobile Device Engineer

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.



Title: Mobile Device Engineer

Location: New York (80% Remote, 20% Office - Downtown NYC)

Duration: 6 Months



Job Description:
The Mobile Engineer will be responsible for supporting and maintaining smartphone and tablet-based solutions for the Customer. The engineer should have experience with Apple/IOS devices, Apple systems such as Apple Business Manager (ABM), Apple Developer Enterprise program, iCloud, and provisioning & support activities. Experience with iOS development is a plus but not necessary.


Experience with Mobile Device Management systems such as Microsoft Intune and Workspace One UEM (AirWatch) is required. Candidate should have some experience working in a highly secure environment and be comfortable navigating VPN and firewalled systems.


Ability to think constructively and communicate technology conversion effort steps is required. Strong written communication skills and ability to work in an interrupt-driven environment is a must.


Android device experience a plus. Additional experience with Windows systems and/or SCCM a plus.



Role Responsibilities:
• Use Microsoft Intune and Workspace One to manage end-user devices, including:
o Defining and assigning device policy
o Importing and assigning software packages
o Device reporting
• Perform 2nd and 3rd - level troubleshooting - resolving device provisioning issues, software and policy deployment issues, and handling user issues
• Coordinate and advise level-1 support groups
• Coordination with logistics vendor for installations and field service calls
• Create documentation for configurations and support procedures
• iOS Beta and General Release testing



Requirements and Experience:
• Experience with Mobile Device Management systems (Intune, Workspace One/AirWatch preferred, though others are acceptable) and iPhone management
• Deep knowledge of Apple's ecosystem (iOS and Macs), iOS troubleshooting and maintenance, including Apple's Device Enrollment Program (DEP), aka Apple Business Manager
Experience creating custom iOS/Mac Mobile configuration payloads is a must
• Experience with provisioning iOS Devices at scale and using automation tools like Apple Configurator, APU (Apple Provisioning Utility), iOS/Mac Shortcuts, and Automator Workflows for iOS is a big plus
• Understanding of iOS Enterprise Developer Account Management is a plus
• Experience with remotely troubleshooting WiFi and cellular connectivity issues
• Experience working in a secure environment (navigating firewalls and VPNs)
• Knowledge of how device and software certificates are used and applied
• Minimum of five (5) years of experience in a technical support role, (e.g. technical support engineer, desktop support engineer, IT help desk technician, etc.)
• Good communication skills (documentation skills a plus)
• bility to diagnose and troubleshoot technical issues in an enterprise environment
• Knowledge of computer architectures, mobile devices, and peripheral products
• bility to work collaboratively and independently to manage, prioritize, track and follow-through on multiple tasks in parallel to meet challenging deadlines

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.