Customer Service Representative

Job Description

Job Description

Customer Service Representative (Claims Support) – Hybrid

Job Type: Contract (6 months)

Pay: $18.00/Hr - $20.00/Hr

Training: 4 weeks in length. Monday - Friday 8:00am - 5:00pm

Schedule: Monday - Friday 8:00am - 5:00pm

Location: Golden Valley, MN. Hybrid Remote, 3 days onsite, 2 days from home

About the Role

We are seeking a detail-oriented Customer Service Representative to support a growing claims operations team. This position combines customer outreach with investigative and administrative work to ensure beneficiaries receive timely assistance and claims are processed accurately.

Approximately 70% of the role involves research and investigative work, with 30% dedicated to outbound calls and email communication .

Key Responsibilities

• Conduct follow-up activities related to claims and beneficiary outreach.
• Contact beneficiaries who have not submitted claims paperwork or require additional assistance.
• Research and verify information to ensure claim records are accurate and complete before outreach occurs.
• Follow up on outstanding documentation and missing claim requirements.
• Assist with pre-escheat and unclaimed property activities.
• Partner with claims processing teams to resolve complex cases.
• Escalate issues requiring management or legal review.
• Respond to and resolve complex customer inquiries using established procedures and guidelines.
• Investigate non-routine issues and recommend appropriate solutions.
• Serve as a resource for team members and assist with special projects as needed.
• Deliver a high level of customer service through proactive communication and education.

Required Qualifications

• 1–2 years of experience in:
  • Customer Service
  • Operations
  • Insurance
  • Financial Services
  • Call Center or Customer Support environments
• Strong verbal and written communication skills.
• Ability to investigate, analyze, and resolve customer issues.
• Proficiency with Microsoft Office and business systems.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Claims processing or insurance-related experience.
• Experience handling outbound customer communications.
• Knowledge of financial services operations.

Work Environment & Benefits

• Hybrid work schedule with onsite training
• Convenient location with free parking and public transit access.
• Onsite café and daycare availability.
• Opportunity to gain experience within a well-established financial services environment.
• Potential for long-term career growth for high-performing individuals.

If you enjoy combining customer service, research, and problem-solving in a fast-paced environment, we'd love to hear from you.

#centralpriority26

Job Type & Location

This is a Contract position based out of Golden Valley, MN.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Golden Valley,MN.

Application Deadline

This position is anticipated to close on Jul 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.