Customer Engineer - EU

What you'll do Lead end-to-end customer onboarding: Own every deployment from kickoff through go-live, discovery, configuration, integration, training, and handoff. You set the pace and are accountable for the outcome. Configure AI agents that work in production: Build conversation flows, tune agent behavior, wire up APIs until they do exactly what the customer needs. Real‑world messy, not demo‑clean. Train teams and drive adoption: Run enablement sessions with customer teams at every level. The technical setup is half the job. The other half is ensuring people actually use it and believe in it. Debug the hard stuff: Production issues don’t wait. When something’s broken or not performing, you dig in methodically, quickly, and without needing someone to hand you the answer. Shape the product: Bring unique context—what confuses customers, what breaks, what’s missing—to the team. Your observations directly influence what we build next. Document and scale your impact: Every implementation makes you smarter. Write it down, build the playbook, and let what you learn become how the company scales. Requirements Experience leading customer implementations, onboarding, or technical projects in a SaaS environment. Strong technical aptitude and comfort with APIs, integrations, and configuration tools (Zendesk, Intercom, HubSpot, and similar). Hands‑on experience with AI agents and prompt engineering, or a strong willingness to learn fast. Open is AI‑native, so you’ll work with agents daily. Excellent project management instincts—keep multiple implementations on track and on time without dropping the ball. Excellent English communication, clear writing, and confident speaking on video calls with enterprise stakeholders. A bias for action: Operate effectively in fast‑moving environments, prioritize speed and customer impact, and find creative ways to ship. Comfortable working remotely with customers across multiple global time zones. Even better Experience deploying or supporting LLM/AI systems in production. Familiarity with evaluation frameworks, agent tooling, or prompt engineering at scale. Previous experience as a founding implementation hire, solutions engineer, or technical CSM at an early‑stage startup. A track record of turning messy, ambiguous customer problems into structured, repeatable processes. Benefits Top‑of‑market compensation. Health insurance. Real ownership over how customers experience our product. Working directly with the founding team at a high‑growth, YC‑backed startup. #J-18808-Ljbffr Open (YC W24)