Customer Experience Associate

Join our dynamic team in Dallas, where you will play a crucial role in supporting our mission to enhance customer experience and satisfaction. As a key member of our administrative team, you will have the opportunity to work in a vibrant city known for its rich culture and growing business environment.

Responsibilities

• Assist in market analysis to help small businesses identify trends, understand top competitors, and pinpoint potential client bases.
• Provide strategic business consulting to identify growth opportunities for small diverse businesses.
• Collaborate with Procurement and Resource Managers to identify and distribute government contract opportunities at local, state, and federal levels to our database of certified small businesses.
• Organize events, training webinars, and networking forums to foster growth and connections for small diverse businesses.
• Offer clerical support to two nonprofit organizations, ensuring smooth operational processes.
• Manage and organize all small business accounts, ensuring accuracy and efficiency in handling administrative tasks.
• Track Business Center metrics and goals, providing detailed reports for C-Level Executives, Stakeholders, and Board Members.

Come be a part of our team in Dallas, where your administrative skills will contribute to the growth and success of our business initiatives.