Night Shipping and Receiving Lead - Cleveland, OH

The Night Shipping and Receiving Lead will direct the night loading crew and serve as the primary after-hours contact for dock and transportation issues to ensure merchandise, loads, equipment, and vehicles are prepared for safe, accurate, and on-time transportation. Primary Deliverable: Every scheduled truck is accurately loaded, properly secured, equipped, fueled, inspected, and ready for on-time departure, with any unresolved issues clearly communicated to leadership. Direct daily workflows, assigning loading, bulk-pulling, staging, unloading, and dock cleanup tasks. Prioritize crew work based on route departure times and active dispatch requirements. Monitor performance, productivity, loading accuracy, and adherence to safety protocols. Provide real-time corrections on loading standards and jump in to assist with physical loading as needed. Escalate persistent performance, staffing, or operational issues to management. Uphold and embody the company's Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART). Merchandise Quality & Order Accuracy Inspect all inventory for cleanliness, damage, and completeness before loading, routing rejected items to maintenance or prep. Verify physical product counts against load sheets, contracts, and shipping documentation. Investigate order discrepancies and ensure additions, removals, or substitutions are properly logged. Confirm items are packaged and protected against transit friction and load shifting. Communicate shortages, damages, or missing inventory directly to Inventory and Dispatch. Bulk Pulling, Staging & Load Readiness Pull bulk inventory and stage items in strict alignment with route priority and loading sequence. Inspect completed skids to verify they are properly wrapped, labeled, stacked, and balanced. Enforce vehicle load securement protocols (strapping, load bars) and confirm required delivery gear (pallet jacks, hand trucks, ramps) is loaded. Prevent returned inventory from cluttering active bays or mixing with outbound orders. Conduct a final load-readiness inspection before releasing any truck. Shipping, Receiving & Dock Management Oversee loading and unloading for both internal fleet vehicles and external freight carriers. Document all inbound/outbound shortages, overages, and transit damages immediately. Direct door usage and staging space to maintain flow and avoid congestion. Ensure returned items are routed promptly to proper cleaning, repair, or inventory bays. Serve as the primary after-hours escalation point for driver, route, equipment, or vehicle concerns. Handle calls regarding breakdowns, accidents, delays, missing gear, or site access issues, coordinating with vendors, roadside aid, or management. Ensure assigned trucks are fueled, clean of trash, parked correctly, and stocked with necessary keys, fuel cards, and paperwork. Make operational calls within designated authority to protect client delivery schedules and driver safety. Vehicle Inspections & Maintenance Coordination Inspect trucks for visible damage, warning lights, fluid leaks, tire issues, and mechanical defects before release. Red-tag and hold any vehicle with unaddressed safety concerns, notifying Dispatch immediately. Move trucks to/from approved service providers, tracking out-of-service vehicles and managing keys and repair logs. Keep dock doors, staging areas, and emergency exits clean and free of trip hazards (shrink wrap, straps, broken pallets). Enforce safe operation of forklifts, pallet jacks, dock plates, and required PPE. Complete an end-of-shift dock inspection and provide a detailed handoff report to day management and Dispatch covering completed loads, outstanding orders, product shortages, vehicle service updates, and driver incidents. Perform additional duties as assigned. Measures of Success Scheduled routes depart on time with fully verified loads. Zero unverified items loaded; zero transit damage caused by improper stacking or strapping. All trucks fueled, inspected, staged, and equipped with required offloading gear. A clean, hazard-free dock environment and full crew compliance with material-handling safety. Thorough, accurate shift-handoff reporting and prompt resolution of after-hours driver issues. Qualifications: 3+ years of warehouse shipping, receiving, or logistics experience. Prior experience leading a small team or acting as a shift lead preferred. Strong working knowledge of inventory control systems, load sheets, and freight handling. Ability to operate forklifts/tow motors safely and train others on proper usage. High school diploma or equivalent required. Compensation, Benefits, and Perks: Pay: $23 per hour Health, dental, vision, and 401(k) eligibility after 60 days. 96 hours PTO annually (prorated based on hire date). Team member rental discounts and referral program. #J-18808-Ljbffr Event Source