Switchboard Operator

Job Description

Job Description

Switchboard Operator

An established corporate legal service company, located in Duluth, Georgia, is seeking a Switchboard Operator. We are looking for a candidate who is interested in long-term career growth. Candidate will be an important member of the team that manages incoming calls, greeting callers, and routing them to the appropriate departments or staff members. They serve as the primary point of contact for the public and handle tasks including relaying messages, paging individuals, and handling basic inquiries.   

RESPONSIBILITIES will include, but not limited to:

·         Operate multi-line phone systems to answer, screen, and transfer a high volume of incoming calls.

·         Provide general information about the business.

·         Record and relay accurate messages for staff who are unavailable.

·         Perform general administrative duties such as data entry, ordering office supplies, and processing mail.

·         Perform general receptionist duties such as greeting customers and answering the door.

QUALIFICATIONS:

·         Clear, polite verbal communication and the ability to extract necessary information from callers.

·         Ability to manage multiple phone lines and inquiries simultaneously in a fast-paced environment.

·         Excellent written and verbal communication skills

·         Proficient MS Outlook, Word and Excel skills

·         A helpful, patient demeanor.

·         Stable work history

COMPENSATION package includes:

·         Insurance Package (Medical, Dental, Vision, LIFE & STD/LTD)

·         401K

·         Paid sick and vacation time

·         Business casual dress

·         Monday – Friday ( 8:30 am till 5:00 pm ) 1 hour lunch break

The vision of the owners is to provide an environment in which each person may grow and expand his or her talents in a place of safety, learning, teaching and encouragement. By working in a relaxed professional atmosphere, each person may concentrate his or her efforts toward taking care of the customer first. Both the employee and the company will prosper from the results.

Company Description

The vision of the owners is to provide an environment in which each person may grow and expand his or her talents in a place of safety, learning, teaching and encouragement. By working in a relaxed professional atmosphere, each person may concentrate his or her efforts toward taking care of the customer first. Both the employee and the company will prosper from the results.