Energy Customer Service Representative

Job Description

Job Description

Job Title: Energy CSR

Reports to: Energy Lead

Employment Status: Full time, hourly, non-exempt

Position Objective : The Customer Service Representative serves as a direct point of contact for customers and operations. The goal is to ensure all customers receive an above average level of service, respond to inquiries about propane & liquid fuel orders to meet the cooperative's mission and goals which will ultimately result in outstanding customer service.

Occupation Specific Tasks:

• Ability to interact with customers in a consistently positive and professional manner
• Managing large amounts of inbound telephone calls in a timely manner
• Identifying customers' needs, clarify information, research every issue and providing solutions
• Handle all paperwork associated with customer transactions
• Enter orders into software systems daily
• Develop product knowledge to answer customer inquiries
• Manage payments for propane fills and fill customer tanks
• Work in a well-organized manner
• Support other positions as needed
• Perform other tasks as assigned by the manager

Skills/Qualifications:

• Excellent written and verbal communication skills
• Microsoft Office experience
• Customer Service skills
• Must have good analytical and mathematical skills
• Ability to multi-task, set priorities and manage time effectively
• Knowledge of propane and liquid fuel a plus
• Must be able to lift 50# repetitively throughout the day

Education : High School Graduate or equivalent.

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