MAC Team Network Engineer

MAC Team Network EngineerResponsibilitiesDevelop and maintain a proficient team to execute MACs in accordance with established procedures and service level agreements (SLAs).Utilize existing bench stock materials to complete MAC tasks efficiently, including port activations, deactivations, VLAN extensions, VPN configurations, and other network-related activities.Follow JSP's change management process to track and execute MACs via service request tickets, ensuring compliance with customers' voice, video, and data requirements.Conduct root-cause analysis on recurring problems related to MACs, networks, and systems, and include findings in the Monthly MAC Report.Track MAC requests via service request tickets and maintain accessibility of the tracking system for customers and government oversight.Respond, coordinate, and manage all Change Requests (CRQs) for additions, removals, and modifications to the Government Furnished Equipment (GFE) maintenance coverage.Update the Configuration Management Database (CMDB) and prepare monthly summary reports of Moves, Adds, and Changes performed.Treat customer requests that are out of scope of MACs as new project Engineering Change Proposal (ECP) requests.Provide additional effort for Voice MACs, including Line Provisioning, Phone deployment, migration from TDM to VoIP services, and programming call tree and Interactive Voice Response functionality on the ACDS.Monitor network performance, make recommendations for improvement, and ensure compliance with Performance Work Statements (PWS), MOAs/MOUs, and SLAs.Document and report repair actions in ticketing systems, using Government-provided tools for Performance and Fault Management.Required QualificationsExperience: 5-10 years' experienceCertifications: DoD Approved 8570 Baseline Certification: Category IAT Level II including CCNA Security, CySA+, GICSP, GSEC, CompTIA Security+ CE, SSCP, CND, Network Administrator / Engineer Certification, Computing Environment Certification (one of the following): Cisco Certified Network Associate (CCNA), Another DoD 8570 CertificateClearance: Must possess Top Secret/SCI clearanceLocation: Arlington, VAType of environment: OfficeNoise level: MediumWork schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs.Amount of Travel: Less than 10%Physical demands include the ability to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.Target salary range: $48,000 - $125,000. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements.Work authorization/security clearance U.S. Citizen Top Secret/SCI clearanceOther information: TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact View email address on click.appcast.io for assistance.