Management Associate

JOB DESCRIPTION

Marketing Statement

Are you passionate about public transit and excited by the power of data to transform the customer experience? Join Metro’s Office of Performance, Benchmarking and Customer Research as a Management Associate and be a driving force behind data-driven insights that improve transit for millions and position us as a world-class transit system.

This analyst will primarily support our bus operations team through:

• Creating regular reports on performance metrics

• Maintaining dashboards that provide information to improve service

• Performing analyses on bus operations

You are our ideal candidate if you:

• Are passionate about public transit (bus, rail, and paratransit)

• Love working with data, research, and people

• Are interested in consistently learning and figuring out solutions to problems

The Performance, Benchmarking and Customer Research team is well-positioned to build a foundation to grow within Metro because we work with people across the organization, participate in all kinds of new projects and initiatives, and provide insight into improving our operations.

Position Description

The Management Associate works under direct supervision, performs entry-level professional analytical and technical work to assist with the analysis, data management, research and policy development related to the operations and services of a department or unit; assists with the monitoring, assessing, and reporting on the business processes and activities, including measuring and analyzing indicators of performance, quality, quantity and efficiency. May perform a variety of entry-level professional work in coordinating a department-specific program and multiple administration functions, such as financial or budgetary analysis, procurement and contract administration, human resources management, information technology projects, department-specific administrative programs, or related functions and related work as required. Performs entry-level work; less complex and more narrowly defined scope; performs designated segments and not all phases of the program/project cycle.

Principal Job Duties

• Conducts professional-level work in functions or activities, such as financial, budgetary, procurement, contract administration, human resources, training, information technology, and similar functions;

• Assists with a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes.

• Performs designated segments of projects or programs with well-defined objectives, including activities such as data collection, synthesis of data gathered to support analysis, and documentation of findings and recommendations.

• Confers with other departments, officials, consultants and explains policies and procedures; may make presentations on assigned projects and programs.

• Conducts research and analytical studies on a variety of programs and issues; coordinates and expedites reports and program information from departmental input; develops procedures and forms; formulates recommendations and prepares reports and correspondence.

• Formats data sets and performs qualitative and descriptive statistical analyses to aggregate and assimilate data for displaying potential patterns and trends.

• Supports manager in workforce management analysis to include research and coordination of grievance or disciplinary actions relating to union and nonunion employees.

• Assists in implementing business improvements, such as changes to policies, work practices, processes and procedures.

• Contributes to position papers, evaluation reports and presentations.

• Communicates and interacts effectively with business contacts in a businesslike, customer service-oriented manner; establishes and maintains effective working relationships and work collaboratively as a member of a team.

Other Duties

• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

RESPONSIBILITIES

Knowledge

• Basic knowledge of mission, goals and objectives of the organizational unit, program or activities to which incumbent is assigned

• Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;

• Knowledge of the principles, practices, and techniques relating to the functional area of business operation (e.g. personnel, budgeting and financial management, contract administration and management);

Skills

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Communicating clearly and concisely, both orally and in writing.

Abilities

• Ability to identify possible solutions for solving business problems;

• Ability to perform a variety of fact-finding techniques (e.g., interview, case analysis, observation, research, benchmarking) to gather information in support of programs, projects, studies, assessments and evaluations;

• Ability to aggregate and assimilate data to identify major patterns, trends and themes regarding organizational and program effectiveness and efficiency;

• Ability to communicate effectively orally and in writing;

• Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;

• Ability to train, lead, and/or supervise paraprofessional staff.

Machine, Tools, Equipment, Software, Hardware Required

• Experienced user of Microsoft Office (Word, Excel and PowerPoint)

Supervisory Responsibility

Not responsible for supervising others.

QUALIFICATIONS

Minimum Education

• Bachelor’s degree in Engineering, Business Administration or General Studies

Minimum Experience

• Not to exceed two (2) years of experience relevant to assigned business function

Minimum Certification/Licensure

• N/A

Preferred Qualifications

• Technical Training or Certification relevant to assigned business function

• Successful completion of a Metro sponsored college internship or employment program

ABOUT US

The Washington Metropolitan Area Transit Authority (WMATA), known as Metro, is the region’s leading public transportation provider. Serving a 2,054-square-mile jurisdiction, Metro operates six rail lines, 98 stations, 126 bus routes, and Metro Access, a shared-ride paratransit service. As one of the nation’s busiest transit systems, Metro connects communities, supports economic growth, and provides safe, reliable transportation.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment

• Personal interview

• Verification of education and experience (including certifications and licenses)

• Criminal Background Check (a criminal conviction is not an automatic bar to employment)

• Medical examination including a drug and alcohol screening (for safety sensitive positions)

• Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.