Lead Warehouse Technician

Lead Warehouse TechnicianOur client, a HVAC and Refrigeration Organization company, is looking for a Lead Warehouse Technician for their supply store in Anchorage, AK location.Responsibilities:Key point of contact for customers visiting our client Supply stores.Helping customers resolve parts or equipment issues and ensuring they receive high quality solutions quickly and accurately.This hybrid position combines both Customer Sales Associate and Warehouse Associate responsibilities.Provide customer support by identifying solutions and ensuring a high level of satisfaction.Partner with customers to grow sales by recommending related or complementary products.Utilize basic computer skills including Microsoft Word, Outlook, and Excel.Use Salesforce as needed (experience is helpful but not required).Process customer orders and handle inquiries, questions, or concerns related to Parts and Supply offerings.Maintain up to date knowledge of client products, promotions, and offerings to deliver a premier customer experience.Interact with customers both in person and over the phone.Execute quote and order management processes with accuracy, including entering quotes, invoices, and monitoring fulfillment.Stock, organize, and maintain product inventory to support smooth showroom and warehouse operations.Keep the warehouse and showroom clean, organized, and compliant with safety standards.Support warehouse operations, including forklift operation, inventory management, logistics coordination, and shipping/receiving.Requirements:Lift up to 50 lbs as required.High School Diploma or GED.Experience in inside sales, retail, or a related field.Background in a fast paced, customer focused environment emphasizing customer service, continuous improvement, merchandising, organization, and safety.Proven ability to build and maintain strong customer relationships, even in challenging situations.Why Should You Apply?Health BenefitsReferral ProgramExcellent growth and advancement opportunitiesICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.