Oracle Fusion Financials O2C Support Consultant

Key Responsibilities

• Production Support: Provide functional support for Oracle Fusion Financials, troubleshoot incidents, perform root-cause analysis, and ensure timely issue resolution.

• Accounts Receivable: Support AR configuration and operations, including customer transactions, invoices, credit memos, adjustments, receipts, and customer account maintenance.

• Customer Management: Support customer and account management processes using Trading Community Architecture (TCA), including customer data validation and issue resolution.

• AutoInvoice and Receipts Processing: Troubleshoot AutoInvoice import and validation errors, receipt application issues, unapplied receipts, and related transaction processing failures.

• Subledger Accounting: Analyze SLA accounting rules, troubleshoot accounting generation issues, and support reconciliation between AR, SLA, and the General Ledger.

• Order-to-Cash Operations: Ensure smooth execution of end-to-end O2C processes, identify process gaps, and recommend functional improvements.

• Enhancements and Change Requests: Gather business requirements, assess functional impacts, document solutions, and coordinate enhancement implementation and testing.

• Stakeholder Management: Work directly with business users and client stakeholders to understand issues, communicate progress, and manage expectations.

• Testing and Documentation: Support functional testing, regression testing, user acceptance testing (UAT), and the preparation of functional documentation and knowledge articles.

• Incident and Change Management: Follow ITIL-aligned processes for incident management, problem management, change control, and service delivery.

Required Skills and Qualifications

• Hands-on experience with Oracle Fusion Financials, particularly Accounts Receivable (AR).

• Strong functional knowledge of Order-to-Cash (O2C) business processes.

• Experience with Trading Community Architecture (TCA) and Oracle customer management.

• Strong understanding of Oracle Subledger Accounting (SLA), accounting rules, and transaction accounting flows.

• Practical experience with AutoInvoice, invoice processing, receipts processing, and receipt applications.

• Experience in AR accounting reconciliation and resolving discrepancies between subledgers and the General Ledger.

• Proven experience providing Oracle Financials production support and resolving complex functional issues.

• Ability to perform root-cause analysis and coordinate issue resolution across technical and functional teams.

• Strong client-facing communication, business analysis, and stakeholder management skills.

• Working knowledge of Oracle EBS Financials or the ability to support environments involving Oracle EBS Finance, as required by the project.

Good-to-Have Skills

• Oracle Revenue Management Cloud Service (RMCS).

• Oracle Fusion Cash Management.

• Oracle Transactional Business Intelligence (OTBI) and BI Publisher reporting.

• Oracle Integration Cloud (OIC).

• Fusion Data Intelligence (FDI) analytics.

• ITIL-based incident, problem, and change management processes.

• Oracle Financials certifications.