Litigation Management Support Specialist

Company Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims‑handling needs of businesses. The Argo entities are wholly‑owned subsidiaries of Clearbrook Group Holdings Inc. Job Title Litigation Management Support Specialist Employment Type Full‑Time Location In‑Office (Chicago, IL; optional locations include Albany, NY; Los Angeles, CA; New York City, NY; Omaha, NE; Richmond, VA). The position is 100% in‑office and reports into the SVP of Global Claims Operations based in Georgia. Summary We are looking for a highly capable Litigation Management Support Specialist to join our team and bring our overall litigation program to the next level. Employees must record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate and employees are expected to work overtime when required. Essential Responsibilities Under close supervision and guidance, works within narrowly defined limits to generate a regular cadence of legal spend reports via our e‑billing and matter mgmt. application, Passport. Utilize technical data skills and applications (Oracle, SQL Server, IBM Cognos Query, Power BI, Excel) to aggregate contents with historical source system, Snowflake and Bottomline data. Act as an internal consultant to our Claims Management team so they can be mindful of the legal spend on claims files. This involves aggregating, analyzing, extrapolating and manipulating data to identify trends, gaps, and exceptional firms for broader use. Use foundational legal concepts (ALAE ratios, Legal spend ratios, Timekeeper rates, Phase Coding and Budgeting, Legal tasks and required efforts, Appeal process) to analyze spend data and highlight trends, accomplishments and areas for improvement. At the direction of Claims leadership, analyze UTBMS codes and associated claims data to determine most effective areas of spend. Interface with vendor legal bill review and account team to rectify errors and ensure timely invoice processing. Manage firm relationships within Passport by handling tasks such as firm onboarding, adding and updating firm information, and inputting approved rate revisions. Panel management liaison – manage outside panel counsel, including but not limited to inclusion of firm on panel, addition or removal of panel counsel, and in collaboration with claims leaders, appropriately assign panels to appropriate panel lists. Coordinate systems training and support for Passport with appropriate SME. Resolve issues that are generalized and typically not immediately evident, but typically not complex and within immediate job area. Qualifications / Experience Required Advanced knowledge of litigation management and exceptional customer service, typically achieved through: Bachelor’s degree from an accredited university is strongly preferred. A paralegal certification is also strongly preferred. Equivalent years of prior work experience can substitute for either the bachelor’s degree or paralegal certification. Six years’ prior experience focused on customer service, data gathering and analysis, and support of a litigation function. Proficiency in MS Office Suite (particularly Access and Excel). Prior experience with an Enterprise Legal Management platform such as Passport (preferred) or TyMetrix 360 (T360), etc. Prior experience with data profiling software is required, specifically: Ability to read and understand SQL code / MS SQL Server / Oracle. Ability to utilize IBM Cognos Query and Power BI to generate reports. Experience with data mining and profiling along with an ability to perform analysis across data groups. Getting the job done in a non‑bureaucratic, resourceful manner. Creating culture of accountability ensuring the delivery of world‑class products and services. Must have good business acumen (i.e., understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable). Strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by: Finding a way to achieve success through adversity. Being solution (not problem) focused. Must have excellent communication skills and the ability to build lasting relationships. Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking. Desire to work in a fast‑paced environment. Excellent evaluation and strategic skills required. Must possess a strong customer focus. Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines. The ability to read, speak and write English fluently is required. Polished and professional telephone communication skills are essential. Polished and professional written and verbal communication skills. Presents information clearly, concisely, and accurately. Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis. Must demonstrate a desire for continued professional development through continuing education and self‑development opportunities. Pay Range Richmond: $29.37 - $34.18 per hour ($61,098 - $71,094 annualized) Albany and Chicago: $32.32 - $37.71 per hour ($67,218 - $78,438 annualized) Los Angeles and New York City: $35.26 - $41.14 per hour ($73,338 - $85,578) Benefits and Compensation We offer a competitive compensation package, performance‑based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance. About Working in Claims at Argo Group Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Our Adjusters and Managers are empowered to exercise independent discretion and be creative in developing solutions. We have a very flat organizational structure, enabling our employees to interact more with senior management. Our entire claims team works in a collaborative nature to expeditiously resolve claims, and we offer a work environment that inspires innovation and is open to employee suggestions. We encourage talented people from all backgrounds to apply. Applicant Note Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and wish to discuss reasonable accommodations related to applying for employment with us, please contact our Benefits Department at View phone number on click.appcast.io. Notice to Recruitment Agencies Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and its affiliates will not be responsible for any fees associated with unsolicited submissions. Equal Opportunity Employer We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our HR Privacy Notice. #J-18808-Ljbffr Argo Group