Dual Front Desk Agent

Dual Front Desk Agent

Our team is looking to add an upbeat Dual Front Desk Agent to support operations across both Courtyard and Moxy, managing all aspects of the front desk and serving as a key point of contact for guests and vendors. To be successful in this role, you will need to demonstrate professionalism and courtesy, have strong communication skills, and thrive in a fast-paced environment while adapting your service style to each brand.

This position may require flexible scheduling availability.

Job Requirements:

• Check-in and check-out guests across both Courtyard and Moxy
• Process all payments in accordance with established hotel procedures
• Provide information and assistance to guests and vendors for both properties
• Prepare all required reports during each shift for the management team

Job Qualifications:

• Highly motivated team player with strong initiative and a drive for results
• Ability to anticipate, prevent, identify, and resolve issues effectively in a fast-paced environment
• Comfortable working under pressure and managing multiple priorities
• Approachable and service-oriented, with a strong commitment to delivering an excellent guest experience

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program: How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.